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 Territory Services Manager - Tampa, Florida, United States

Job information
Posted by: Rockwell Automation 
Hiring entity type: Manufacturing 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Engineering - Electrical
Engineering - Other
Engineering - Industrial
Management - General
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 2621126 / Latpro-3680027 
Date posted: May-03-2019
State, Zip: Florida, 33601


Position Summary:

Position Summary:

The Territory Services Manager (TSM) is a leadership position within the Customer Support & Maintenance (CSM) organization.  The TSM is responsible for the profitable delivery and operational excellence of the CSM business, mainly Field Labor Business, but includes support of Asset Management & Reliability, Strategic Maintenance and Remote Support businesses in assigned territory. The TSM is also a key member of the local Territory Sales Office leadership team.

It has a combined responsibility for small project field delivery, emergency call out, embedded engineers, and maintenance agreements. The position leads the development and execution of business strategy and initiatives through a team of field technical support, project resources, field engineers, professionals, alliances resources, administrative personnel, and other resources as required.

Key Responsibilities:

  • Responsible for managing the Field Labor financials.

  • Responsible for developing and implementing business plans for Field labor.

  • Provides commercial support in securing any Field Labor business.

  • Responsible for deployment of Field Serve Engineers for projects.

  • Serve as a liaison between other businesses that would utilize Field Labor for Start-up & Commissioning

  • Primary escalation point for issues related to field labor.

  • Coaches and provides guidance to Field Service Engineers, Proposal Leads, and Project Admins.

  • Provides forecasting information for Field Labor business.

  • Develops and justifies all resource planning for Field Labor.

  • Provides input for generating and pricing proposals.

  • Knowledgeable on Rockwell business systems.

Manages the utilization of Field Service Engineer's in the territory.

EOE, M/F/Disable, Vet

Requisition Number:

Business Group:
Control Products and Solutions

Job Category:
Sales, Services, and Solutions

Relocation Eligible:

Position Type:
Full Time

No. of Positions:

Work State/City:
Tampa - Florida

Company Overview:
Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley(R) and Rockwell Software(R) product brands are recognized for innovation and excellence.

When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.

You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth - and career opportunities.

As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.

EEO Statement:
Rockwell Automation is an Equal Opportunity/Affirmative Action employer.

If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, email our Talent Acquisition representative at (see application details).


See job description


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