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 Spanish Bilingual Customer Service Representative - Chandler, Arizona, United States

   
Job information
Posted by: Verizon 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 721550747 / Latpro-3680156 
Date posted: May-04-2019
State, Zip: Arizona, 85248

Description

What you’ll be doing...

Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. Now it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations in our fast-paced call center---helping to solve our customers’ challenges and delivering on our promise of superior customer service.

  • Answering customer calls and actively listening to identify their issues.
  • Building customer relationships, earning their loyalty and trust.
  • Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns.
  • Generating excitement for new solutions and products that can enhance their experience.

Why Verizon?

Being surrounded by great technology is the start. Being surrounded by great people makes it even better. Thousands of locations, millions of connections. A personal experience for each customer created by you. Our technologies and our customers’ needs are always evolving, and you’ll be at the forefront of the tech world’s latest trends.

Join Verizon and you’ll receive great benefits that start day one. We believe in lifelong learning, and provide award-winning training also from day one. Our investment is in you and your success at Verizon.

***Must be Bilingual Fluent in English and Spanish***

What we’re looking for...

You thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues. You explain things easily in ways that people can understand and enjoy sharing your enthusiasm for new ideas.

You’ll need to have:

  • High school diploma or GED.
  • One or more years of customer service and/or sales experience.
  • Bilingual fluency in Spanish and English.
  • Willingness to work evenings, weekends, and holidays.

Even better if you have:

  • Associate’s degree.
  • Experience handling customer escalations, billing and/or product use questions.
  • Experience promoting and/or selling products and services.
  • Comfort with technology and how to apply it to solving problems and finding solutions.

After you apply…

You may be required to take an assessment (60 mins) and record a video interview (30 mins). If you’re selected to move forward one of our recruiters will reach out to tell you more about the role and answer your questions.

***Must be Bilingual Fluent in English and Spanish***

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.



Requirements

See job description.

 

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