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 Case Manager, Immigration (Spanish Bilingual) - TUKWILA, Washington, United States

Job information
Posted by: The GEO Group, Inc. 
Hiring entity type: Security and Law Enforcement 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: 401(k) -
Dental Insurance -
Disability Insurance -
Health Insurance -
Life Insurance -
Paid Sick Leave -
Stock Options -
Tuition Reimbursement -
Paid Vacation -
Relocation: Not specified 
Position functions: Health - Social Work/Public Health
Non Profit
Nursing - Case Management
Travel: Minimal 
Accept candidates: in same country 
Languages: English - Fluent
Spanish - Conversational
Minimum education: Bachelor Degree 
Minimum years experience: N/A 
Resumes accepted in: English
Cover letter: No cover letter requested
Virtual interview questions: No questions which require answers when applying for this job posting.
Job code: 10729 / Latpro-3683984 
Date posted: May-30-2019
State, Zip: Washington, 98168



The Bilingual Case Specialist position provides case management of Intensive Supervision Appearance Program (ISAP) Participants from entry to release by administering the program's policies and procedures as defined by the Department of Homeland Security (DHS) contract.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
Develops, implements and coordinates case management and service plans for ISAP Program Participants in conformance with state and federal regulations. Meets with participants face-to-face regularly as required by contractual obligations.
Develops and maintains accurate and complete case records for all ISAP Program Participants from entry to release from ISAP. Maintains confidentiality of all records.
Supervises the day-to-day activities of the Intensive Case Supervision Specialists. Maintains log of Intensive Case Supervision Specialists activities.
Manages program participant violations, including no-shows and repeat violators. Prepares documentation to acquire Department of Homeland (DHS) direction and action if disciplinary measures are necessary.
Administers Security Plan for a specific office, including daily operations, security contingencies, emergencies and mitigation plans, security of Company and DHS employees, clients and the general public. Performs daily security check of the office area. Ensures that all participant records are kept in locked files to maintain confidentiality. Prepares written reports for DHS as necessary.
Reviews and approves program participants' service plans to ensure compliance with state requirements and contractual obligations.
Conducts intake interview and orientation session with each ISAP Program Participant.
Installs electronic monitoring equipment on ISAP Program Participants as necessary and monitors compliance with electronic monitoring program.
Evaluates English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
Coordinates and facilitates translation services for ISAP Program Participants, including emergency translation services.
Provides ISAP Program Participants with a list of community resources including, but not limited to, transportation, medical, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.
Supervises ISAP Program Participants while in Company offices.
Establishes schedules for ISAP Program Participants that include, but are not limited to, recreation, life skills, chores, counseling as needed, group interaction, free time, religious services, visitation, immigration Court appearances, and access to legal services.
Reviews service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
Reports on program violations in a timely manner using established reporting parameters.
Conducts home visits to verify ISAP Program Participants' places of residence in compliance with contractual obligations.
Performs emergency counseling for ISAP Program Participants as needed.
Conducts monthly audits of a specific office to ensure all program operations comply with the Quality Control Plan and contractual obligations. Prepares corrective action plans as necessary.
Serves as the point of contact for DHS in the Program Manager's absence.
This position may serve as a team lead in a large ISAP office, a senior level Case Specialist, or an individually operating Case Specialist in a single incumbent government site office.


Additional requirements include:

A Bachelor's Degree in Sociology, Psychology, Social Work, Criminal Justice, or related social services/human service field
At least two years' relevant experience in a field related to law, social work, detention, corrections, government, or similar field
Experience dealing with multicultural clients
Ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies, or defuse hostile or unstable situations
Strong attention to detail and problem solving skills
Basic knowledge of immigration laws, regulations, and procedures
Computer proficiency, including Microsoft Office and the Internet
Ability to interpret electronic monitoring messages and daily summary reports
Bi-lingual English/Spanish language skills, required
US Citizenship Required
Valid Driver's License Required
Ability to pass a federal background check and obtain a suitability determination.

Equal Opportunity Employer