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 MEDICARE COORDINATOR - Arlington, Virginia, United States

Job information
Posted by: Arlington County 
Hiring entity type: Government 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$55931 - 85488
Benefits: See below
Relocation: Not specified 
Position functions: Health - Social Work/Public Health
Health - Other Therapy
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 2467058 / Latpro-3686760 
Date posted: Jun-07-2019
State, Zip: Virginia, 22234



$55,931.20 - $85,488.00 Annually


(Sequoia Plaza) *ART Bus Accessible*, VA

Job Type



Department of Human Services

Job Number



6/20/2019 11:59 PM Eastern

Position Information

Salary listed above is the salary range effective July 1, 2019.

Arlington County Department of Human Services (DHS) has an exciting and challenging opportunity for an experienced medical insurance professional for the position of Medicare Coordinator. The Medicare Coordinator will be responsible for the management and administration of the State Health Insurance program (SHIP) and will serve as The Virginia Insurance Counseling and Assistance Program (VICAP) Coordinator. The work includes collaborating with professionals in the field of aging, contracted service providers, county advocates, and community partners to educate Arlington residents about Medicare, Medicare supplemental insurance, Medicaid, and long-term care insurance. This is an outreach position and will participate in community events, (e.g., health fairs, hospital open houses, health events at worship centers, churches, senior centers) to encourage healthy living/lifestyles. The employee will report to the Agency on Aging (AAA) Director.

To learn more about our services, please visit our website.

Responsibilities include:

  • Provides one-on-one counseling to assist clients compare health and prescription drug plan options, enroll in Medicare, and access eligible benefits and long-term services;
  • Explores available benefit options for clients and facilitates solutions to obtain care;
  • Researches and reviews local, state, and national policies regarding healthcare issues to ensure compliance with all federal mandates and governing authorities, including VICAP policies and guidelines which govern confidentiality and reporting of VICAP activities in the state databases;
  • Oversees the recruitment, training, and supervision of volunteers including certification/re-certifications of volunteers;
  • Coordinates division outreach and partners with community organizations and the Commission on Aging to promote programs including preparation of marketing materials;
  • Presents Medicare training to non-profit/community groups;
  • Provides management support including budget analysis and grant/contract administration and preparation of year-end reporting; and
  • Ensures compliance with the SHIP Tracking and Reporting Systems (STARS) standards by submitting data reports in to the system.

The ideal candidate will have strong communication and interpersonal customer service skills to effectively multitask while working with diverse populations; ability to effectively manage high profile communications and sensitive confidential information; and comfortable using Microsoft Word, PowerPoint, Excel to analyze data, prepare reports, and create marketing literature.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.
Selection Criteria


  • Completion of the requirements for graduation from an accredited college or university with a Bachelor's degree in human services, social work, psychology, gerontology, public administration or related field plus; and
  • Experience in public policy or administration working in programs pertaining to Medicare, Medicare Advantage, Medicare Part D, Medicaid, CCC+, LIS, MSP and Medicare Appeals.

Substitution : Education may be substituted by additional directly related experience on a year for year basis.

CERTIFICATES AND LICENSES REQUIRED : Certification as a Virginia Insurance Counselor for Medicare within 60 days of hire.

Desirables: Preference may be given to candidates with one or more of the following:

  • A certified Medicare Counselor;
  • Knowledge of Medicare, VICAP, Health Insurance Counseling, and State Health Insurance Programs;
  • Experience assisting clients with health coverage questions and enrollment;
  • Serving as a Senior Health Insurance Program manager; and/or
  • Bilingual in Spanish with the ability to provide information in Spanish to groups and individuals about Medicare.

Special Requirements

Applicant must possess, or obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. If the applicant possesses or acquires a license, the applicant must provide or authorize Arlington County to obtain a copy of the applicant's official state/district driving record. Any offer of employment may be contingent on a favorable review of the applicant's driving record.

A pre-employment criminal records check as well as a State of Virginia Central Registry check will be conducted.

Additional Information

Work hours: 8:00 a.m. to 5:00 p.m., Monday through Friday with occasional evening or weekend events.

Your responses to the supplemental questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions. Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered .

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: (see application details)

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement:  a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457).  The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County.  You contribute a portion of your salary on a pre-tax basis to this plan.  General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan. 

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan.  The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit.  New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above.  They are also eligible for vacation, sick leave, and paid holidays. 

Temporary Seasonal and Occasional Appointments: 
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


See job description


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