Spanish bilingual and Hispanic jobs since 1997. Diversity job fairs since 2006. employers     login   |   register - post a job
Hispanic Diversity Recruitment - best jobs for hispanic, latino & bilingual (spanish & portuguese) jobseekers
HOME
    Log me in!   |   Site Map   |   Help   
 Care Navigator - Pittsburgh or Philadelphia, PA Telecommute - Pittsburgh, Pennsylvania, United States

   
Job information
Posted by: UHG 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - IT Management
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 721638370 / Latpro-3690789 
Date posted: Jun-29-2019
State, Zip: Pennsylvania, 15260

Description

Energize your career with one of Healthcares fastest growing companies.  

 

You dream of a great career with a great company where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, its a dream that definitely can come true. Already one of the worlds leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

 

This opportunity is with one of our most exciting business areas: Optum a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.


Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. As a Care Navigator, you will be responsible for the following accountabilities and expectations:


Primary Responsibilities:

  • Handle outbound / inbound member calls

  • Schedule provider appointments

  • Enroll of new patients into systems

  • Measure performance and quality to established team metrics

  • Resolve customer service inquiries

  • Provide excellent customer service to both providers and enrollees; as well as public sectors

  • Meet established productivity, schedule adherence, and quality standards while maintaining good attendance consistently

  • Member engagement

  • Maintain confidential health information according to state and federal regulations including


Required Qualifications:

  • High School Diploma / GED (or higher)

  • 1+ year of call center and / or telephonic customer service experience; or 1+ year of experience in an office setting using the telephone and computer as the primary instruments to perform the job duties

  • Experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)

  • Must be available to work Monday - Friday 9:00am - 5:30pm local time

  • Must have capability and meet telecommuting requirements in order to work from home

  • Bilingual English and Spanish

  • Reside within a commutable distance to Pittsburgh

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

  • Healthcare or insurance benefits experience

  • Social work or community outreach experience

  • Previous experience as a telecommuter

  • Medicaid and / or Medicare experience

Physical and Work Environment Qualifications:

  • Required to have a dedicated work area established that is separated from other living areas

  • Required to have a work area in a section of the residence that provides information privacy

  • Required to keep all Company sensitive documents secure (if applicable)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: call center, Medicaid, Medicare, cold call, outbound, inbound, telecommute, WAH, bilingual, Spanish



Requirements

See job description.

 

UHG requires you to fill in their on-line form which will open in a different window.

Enter your email address and click 'Apply':
       Apply
  Prefer not to enter your email?