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 Customer Service Liaison - Bronx, New York, United States

   
Job information
Posted by: Montefiore Medical Center 
Hiring entity type: Health and Medical Svcs. 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Other
Customer service & support
 
Travel: Minimal 
Accept candidates: in same country 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: High School 
Minimum years experience: N/A 
Resumes accepted in: English
Cover letter: Cover letter required
Virtual interview questions: No questions which require answers when applying for this job posting.
Job code: / Latpro-3692252 
Date posted: Jul-09-2019
State, Zip: New York, 10467

Description

The Customer Service Liaison staff is responsible for providing customer service in accordance with Service Excellence, the CMO Customer Service Department Framework and the CMO/MMC Customer Service Relationship (CRM) and Call Center business strategy. Customer can be defined as existing member/patient, potential member/patient, physicians/providers, MMC associates, other health care organizations, regulatory bodies, media personnel, etc.
Components of the Customer Services Program may include but are not limited to: Claims and Billing Inquiry and Resolution and Customer Care.
Excellent written and oral communication skills. Responsible for the resolution of all member/patient services issues; serves as a liaison between members and Montefiore CMO, MMC and external managed care organizations. Will utilize a computerized database system (with multiple programs), departmental contacts, published internal and external documents and independent judgment in order to respond to all customer needs. Receives and triages a high volume of telephone calls for the managed care organization from customers, such as, patients, physicians, staff outside organizations, regulatory agencies, and the general public, provides information and referrals, answers questions, schedules physician appointments, resolves patient billing issues, and handles complaints.


Requirements

Bilingual, Spanish strongly preferred.