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 Bilingual (Spanish & English) - Onsite Customer Service Manager (Baptist Health - CORAL GABLES, Florida, United States

   
Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Insurance
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 836317 / Latpro-3692401 
Date posted: Jul-10-2019
State, Zip: Florida, Zip not provided

Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


Primary Responsibilities:

  • Provide expertise and customer service support to members, customers and / or providers
  • Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Investigate claim and / or customer service issues as identified and communicate resolution to customers
  • Provide feedback to team members regarding improvement opportunities

Required Qualifications:

  • High school diploma / GED (or higher)
  • Bilingual fluency (Spanish / English)
  • 4+ years of customer service experience analyzing and solving customer problems
  • Punctuality with the ability to work between the hours of 8am - 5pm
  • Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Medical Terminology and Claims Processing experience
  • Ability to travel 25% of the time (no overnight)

Preferred Qualifications:

  • ISET Claims Systems experience
  • UNET Based Programs Experience CES, TOPS
  • Experience in Claims Payments, Claims Adjustments, or Enrollments

Soft Skills:

  • Ability to multi - task including the ability to understand multiple products and multiple levels of benefits within each product
  • Effective Written and Verbal Communication skills

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Baptist Health South Florida, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, customer service advocate, SME, Coral Gables



Requirements

Please see job description.

 

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