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 Customer Service Representative - Sturtevant, Wisconsin, United States

   
Job information
Posted by: Andis Company 
Hiring entity type: Manufacturing 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: 401(k) -
Dental Insurance -
Health Insurance -
Profit Sharing -
Paid Training -
Tuition Reimbursement -
Paid Vacation -
 
Relocation: No relocation assistance provided 
Position functions: Administrative - Other
Customer service & support
 
Travel: Minimal 
Accept candidates: in same state/locale 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: High School 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 2019-1212 / Latpro-3694884 
Date posted: Jul-30-2019
State, Zip: Wisconsin, 53177

Description

Overview
Provide excellent customer service and assistance for Andis customers from all three divisions: Barber & Beauty, Animal and Consumer.

Be able to demonstrate strong verbal and written skills and an understanding of the connection between compassionate customer service responses and the company’s success.

Responsibilities
Upholds Andis core values of excellence, integrity and respect in all work-related activities.
Resolve problems for customers by clarifying the problem, selecting and explaining the best solution and following up to ensure customer satisfaction.
Respond to customer contacts that come in through various channels. Channels may include but are not limited to: phones, emails, website, chat, social media.
Handle incoming customer calls with a goal of answering 95% of calls delivered.
Document all interactions in Microsoft CRM with a goal of having 100% of interactions recorded.
Process new and replacement orders for customers in ERP system.
Process customer returns and refunds.
Create and provide UPS labels for customers.
Collect payment and process Repair Orders for customers.
Use of proper and professional phone and written etiquette.
Provide back-up assistance for Receptionist.
Provide back-up assistance to Account Team by processing orders and returns.
Create and update work instructions for departmental processes.
Develop and maintain an expert level knowledge of Andis’ full product assortment.
Shows initiative to improve processes, procedures and other departmental needs.
Compassionate understanding and empathy of customer needs.
Ability to maintain a positive attitude in all situations.
Capability to work independently and collaborate with a team.
Produce timely, organized and accurate work. Need for little supervision to complete projects and tasks.
Other duties may be assigned.



Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



EDUCATION and/or EXPERIENCE

A minimum a High School Diploma is required with at least six months of related experience. An Associate or Bachelor’s Degree is preferred.



Previous use of Microsoft CRM a plus.



REQUIRED TOOLS AND TECHNOLOGY

Proficient use of Microsoft Office (Word, Excel, Outlook) and a strong understanding of social media tools, including Facebook, Twitter and Instagram.



LANGUAGE SKILLS

Excellent written and verbal communication skills. Bilingual in Spanish is strongly preferred.


 

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