Receives telephone calls from Field Sales Consultants (FSCs) and Regional Sales Managers (RSMs) regarding various processes relating to the customer support functions. This position primarily involves providing outstanding customer service to the FSCs regarding orders, returns, account inquiries, and addressing customer concerns on behalf of the FSC.
ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:
Receives telephone calls from FSCs to answer inquiries on various issues, including orders, bills, and shipments. Issues return authorizations, credits, and traces customer order shipments.
Interacts with Regional Sales Managers regarding FSC and customer related issues. Evaluate, analyze and resolve FSC concerns.
Maintain special pricing upon request from the FSC.
Interacts with Distribution Centers regarding post-order inquiries, such as requesting shelf checks to ensure product availability.
Applies customer credit card payments, spreads unapplied cash and credits as requested by the FSC.
Notifies FSCs, RSMs and department manager of unusual situations requiring special attention
Contacts manufacturers for product information and return authorization for non-stock items
Initiates changes to and cancellation of orders or backorders upon request and advises FSC
Adheres to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
Participates in special projects, attends sales or departmental meetings as requested and performs other duties as required.
In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
- Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
- Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
One year call center, customer service experience, or comparable experience required
Specialized Knowledge and Skills:
Good telephone etiquette, ability to answer a high volume of calls, effective dispute resolution. Ability to learn applicable computer systems
High school diploma or the equivalent required
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Job Field: Sales/Telesales