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 Patient Services Manager 1 - GREENSBORO, North Carolina, United States

   
Job information
Posted by: Sodexo 
Hiring entity type: Food Service and Restaurant 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Nursing - Patient Service Tech
Service/Skilled - Food & Nutritional Services
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 83549 / Latpro-3697595 
Date posted: Aug-06-2019
State, Zip: North Carolina, 27401

Description

Unit Description

Sodexo is looking for a Patient Service Manager 1 in Greensboro, NC

Moses Cone Memorial Hospital is a 510 bed hospital in Greensboro, NC. This location is currently under expansion and when completed the hospital will be 650 beds. Currently they are operating a trayline program of EFY and will be incorporating AYR when all is completed with the expansion. As the Patient Service Manager, you will provide over-site to the PSM team and ensure that all nutrition/food regulatory requirements are being achieved in operations. He or she will be the conduit between patient tray line and clinical components of compliance.

Job Responsibilities include:

  • Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
  • Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.
  • Accountable for the execution of service quality and ensures customer and client satisfaction.
  • Be the onsite expert for the patient dining and ordering systems (At Your Request/ Expressly for You)

Ideally, qualified candidates will have the following experience:

  • Prior experience in leading and directing a patient delivery program is required
  • Strong understanding of regulatory compliance including JACHO, and CMS.
  • Previous management level experience and ability to engage and build strong relationships with client management; nursing staff; and patients
  • Ability to manage multiple priorities.
  • Professional communication skills.
  • Passion for a high level of customer service


Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.
Key Duties
- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports



Requirements

Basic Education Requirement - Associate's Degree 


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


 

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