This position is responsible to manage the daily operations of the License Verifications Team including Supervisors, Team Leads, and Verifications Representatives responsible for providing excellent service and consistent regulatory compliance (could include multiple locations foreign/domestic). Organize and prioritize overall objectives for the department. Develop and make recommendations on improvements in current procedures and policies to ensure the department functions efficiently. Work closely with Regulatory Affairs to ensure that systems and processes are compliant with all applicable State and Federal requirements for the distribution of prescription drugs and devices. Partner effectively with all business units to ensure customer orders are reviewed and released timely while ensuring compliance. Responsible for managing, hiring, training, and developing staff, including formal performance and merit review. Partner with HR Manager to effectively recruit new hires and resolve employee performance issues.
Provide effective leadership for the Verifications team to ensure State and Federal compliance.
- Assist with managing Key Performance Indicators, and communicate results with the team on a frequent basis.
- Prioritizes, delegate, and follows up on work assignments.
- Partner with Regulatory Affairs to understand the impact of new and existing legislation to ensure compliance.
- Partner with internal teams to communicate State and Federal requirements to customers. Work with internal teams to create customized processes for customers, as needed.
- Resolve escalated customer inquiries.
- Participate in special projects and perform other duties as required.
Typically manage a moderately complex section of a department, a small department, large process or multiple smaller processes. Make recommendations for executing on plans in accordance with the policies and directives of senior management. Accountable for meeting the operating objectives of the department. Provide guidance to staff within the latitude of established company policies. Determine how to use resources to meet schedules and goals. Assure adherence to and manage approved budgets. May play a role in high-level projects that have an impact on the sub-function's future direction.
Work on complex issues where analysis of situations or data requires in-depth evaluation of a variety of factors, including an understanding of current business trends. Act as advisor to subordinate(s) to meet schedules and/or resolve problems. Full knowledge of multiple areas within sub-function derived from experience in non-management roles. Focus on executing goals in an accurate and timely manner.
Implement strategy to further the sub-function's larger goals through the work of professional staff. Recommend changes to policies and establish procedures that affect the sub-function.
Manage work and goals of professional level staff performing non-routine work or who manage a process or system. May have subordinate supervisors.
Interact with senior management and/or customers, normally involving matters between functional areas and/or other company divisions or units. Often must lead a collaborative effort among members of a project team.
Typically can hire, terminate, or promote; another level of approval may be required. Makes decisions on salary increases, performance reviews, disciplinary actions, etc.
MINIMUM WORK EXPERIENCE:
Typically 10 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 1 or more years of management experience.
Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus.
GENERAL SKILLS & COMPETENCIES:
Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance
Outstanding verbal and written communication skills and ability to resolve disputes effectively
Excellent presentation and public speaking skills
Excellent independent decision making, analysis and problem solving skills
Understand and act on financial information that contributes to business profitability
Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility
Lead team(s) to achieve company goals in creative and effective ways
Excellent planning and organizational skills and techniques
Communicate effectively with senior management
Good negotiating skills and ability to effectively manage outsourced relationships
Ability to influence, build relationships, understand organizational complexities and manage conflict
Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures
Ability to lead virtual teams
SPECIFIC KNOWLEDGE & SKILLS:
- Excellent knowledge of JDE, Siebel, Data Warehouse, and MS Office applications.
- Consistently demonstrated leadership and communication skills.
- Excellent knowledge of Verifications policies and procedures.
- Full understanding of State and Federal regulatory requirements and an awareness of international regulations.
- Excellent presentation skills
- Ability to build morale and motivate a team.
- Excellent dispute resolution skills.
Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
Typically, to advance to a new grade, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.
Henry Schein, Inc. is an Equal Employment Opportunity Employer. Qualified Applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Job Field: Customer Service/Support