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 Registered Nurse Call Center Bilingual Spanish Speaking preferred Telecommute - Unspecified, Iowa, United States

Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Nursing - Case Management
Nursing - Clinic RN
Nursing - Other
Nursing - Staff RN
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 845992_2 / Latpro-3702372 
Date posted: Aug-28-2019
State, Zip: Iowa, Zip not provided


There's energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life's best work.(sm)
Optum Nurse Line is a 24/7 inbound call center.

Training, regardless of schedule, will be a full 40 hours per week for approximately 4 - 6 weeks, during regular business hours, 9am - 5pm EST and during your assigned shift.

Below are the schedules available and Flex Hours policies. The schedules are firm and not negotiable.
Time Zone
6:00pm – 2:30am
7:00pm – 3:30am
8:00pm – 4:30am
9:00pm – 5:30am

Full Time Flex (Flex Hours):
  • Will be considered a full-time employee
  • Will be scheduled 40 hours per week during training
  • Will be scheduled up to 45 hours per week during peak need periods
  • Will be scheduled no less than 35 hours per week, during non-peak periods
  • Will be scheduled in increments of up to one hour more or less per day than standard schedule

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
  • We are an inbound call center open 24/7, including holidays
  • Assesses and triages immediate health concerns
  • Identifies problems or gaps in care offering opportunity for intervention
  • Coordinates services and referrals to health programs
  • Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
  • Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
  • Prepares individuals for physician visits
  • Manages utilization through education
  • Special projects, initiatives, and other job duties as assigned

Required Qualifications:

  • Active, unrestricted RN license in the state of residence
  • Multiple state licensure (in addition to Compact License if applicable) or ability to obtain multiple state nursing licenses
  • 3+ years of experience in any clinical setting
  • Proficient level of experience with Microsoft Office applications, and strong technical aptitude
  • Ability to work 8 hour shifts with a two week rotation schedule - Flex shifts
  • Ability to work 40 hours per week Monday - Friday during daytime hours for first 4 – 6 weeks for training and precepting
  • Access to high speed DSL or cable internet along with a home office

Preferred Qualifications:

  • CA RN license
  • Bilingual Spanish
  • Previous experience working with the geriatric population
  • Home health experience
  • Triage experience
  • Case management experience
  • Previous customer service experience
  • Previous experience in a telephonic case management role
  • Strong verbal and written communication skills
  • Highly organized, self-directed worker with an ability to function in high volume environment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Call Center RN, call center, telephonic, registered nurse, triage, triage telephonic RN, telecommute, telecommuter, remote, work from home, Spanish speaking, bilingual, bilingual spanish, California, CA RN License, California RN


Please see job description.


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