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 Account Specialist - Bilingual Spanish - Circle Pines, Minnesota, United States

   
Job information
Posted by: Northern Technologies International Corporation 
Hiring entity type: Manufacturing 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: 401(k) -
Health Insurance -
Paid Vacation -
 
Relocation: No relocation assistance provided 
Position functions: Administrative - Other
Customer service & support
 
Travel: Minimal 
Accept candidates: in same state/locale 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: High School 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Virtual interview questions: No questions which require answers when applying for this job posting.
Job code: / Latpro-3702892 
Date posted: Sep-06-2019
State, Zip: Minnesota, 55014

Description

Handle all customer requests: including answering initial questions, order follow-through, and the expeditious handling of quality / technical issues that arise from customers using NTIC's products. In this position, you will be responsible for assisting the Mexico Sales Managers and servicing Mexico accounts where Spanish is the primary language.
ROLE AND RESPONSIBILITIES
Receive and check pricing on all orders, as well as payment terms and methods
Enter customer sales orders into SOP system
Monitor Inventory when entering customer's orders
Create credit memos
Assist customers with complaints or defective issues
Ensure customer information is updated and entered into CRM and SOP systems
Process requests for quotations
Coordinate with Marketing for promotions or launching of new products
Process sample requests
Update monthly sales chart
Assist in preparing documentation for freight forwarder
Prepare request of promotional literature and material
Assist with sourcing materials
Responsible for creating; orders, purchase orders and payment assistance with our Mexican Subsidiary in Spanish
Other duties assigned by Manager


Requirements

QUALIFICATIONS AND EDUCATION REQUIREMENTS
Must be willing to submit to a drug screen and background check
Must be fluent in English and Spanish
Must have 3-5 years' experience in customer service
Must have B.S., B.A., or A.A. in business or a related field.
Must have demonstrated ability to multi-task
Strong communication skills and organizational skills are necessary
Candidate must possess excellent oral and written language skills
Experience with MS Excel, MS Outlook, and MS Word is a must
Knowledge of foreign exchange rate and metric units preferred
PREFERRED SKILLS
Problem solving skills
Effective planning and prioritization skills
Energetic attitude
Ability to work independently and under pressure