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 Service Writer/Parts - Seattle, Washington, United States

Job information
Posted by: Penske 
Hiring entity type: Transportation 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Communications
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 1911087 / Latpro-3703103 
Date posted: Aug-31-2019
State, Zip: Washington, 98199



We've got the keys to a rewarding career, drive on over to Penske!

Have the drive to be a part of a top service department? Want to keep the best fleet up and running?

If you're happy helping customers, you're a perfect fit! We're hiring a service writer for our downtown Seattle Penske branch.

The service writer will provide administrative support to the Service Department by updating service related systems and contacting customers on a regular basis.  This position is also responsible for the completion of all paperwork related to the Service Department, parts ordering and regular interaction with customers.

Shift expectations are: 7 a.m. or 7:30 a.m. to 3:30 p.m. or 4 p.m. Monday through Friday.

Click here to see what makes Penske great!

The benefits to joining Penske are just beginning.

Penske values the well-being of our employees and their families. That's why we offer competitive wages and a wide range of benefits, including medical and dental insurance, prescription drug card, 401K and pension plans, flexible dependent care and medical spending accounts, spouse and child life insurance, employee referral bonus, and discounts with Penske partners.

The service writer will also have these major responsibilities:

  • Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.  Start R/O's, schedule pick-ups and vendor outside work.

  • Respond to customer inquiries regarding billing and scheduling.  Greet customers at the location and assists customers via phone and e-mail.

  • Assist with parts inventories and cycle counts, procurement, storage and billing.

  • Complete yard checks and/or safety inspections

  • Assist with shop administrative processes and run reports as scheduled

  • Complete repair orders, fuel analysis, and all paperwork involved in daily office procedures

  • Recording attendance of shop personnel

  • Ordering supplies, mailing, and scheduling

  • Accident reporting and administration

  • Prepares, issues, and sends out receipts, bills, policies, invoices, warranties, statements, and checks

  • Operates computer terminal to input and retrieve data

  • Opens and routes incoming mail, answers correspondence, and prepares outgoing mail

  • Other projects and tasks as assigned by supervisor


To succeed in this role, the ideal candidate will have the following qualifications:

  • High School Diploma or equivalent required; Associates or Bachelors' degree preferred

  • 2 years of experience in shop administration

  • 2 years of customer service experience

  • Proficient skill with MS Office software

  • Excellent phone skills

  • Excellent verbal communication skills

  • Regular, predictable, full attendance is an essential function of the job

  • Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be required to stand, walk, and sit.  The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.  The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions.

Keywords: automotive, diesel, service advisor, parts clerk, parts, service writer


See Job Description


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