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 Customer Service Representative - Opa Locka, Florida, United States

   
Job information
Posted by: Waste Connections, Inc. 
Hiring entity type: Utilities Oil, and Gas 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R-22642 / Latpro-3710356 
Date posted: Oct-08-2019
State, Zip: Florida, 33054

Description

Location: 6440-Opa Locka Hauling

Job Title

Customer Service Representative

Employee Type
Employee

Requisition Primary Location

Opa Locka, Florida

Job Description

Waste Connections is looking for a BilingualCustomer Service Representative for our location in Opa-Locka, FL.  This position is very similar to a call center type position where you will handle inbound calls from our customers. 

The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand. A typical work schedule is Monday â" Friday 8:30am â" 5pm with the occasional Saturday. Average workweek is 42.5 Hours. Full benefits offered the 1st of the month following 60 days of employment.

Responsibilities:

  • Follow the company phone scripting on all calls
  • Work in a fast paced, cooperative, high call volume environment
  • Work in conjunction with other departments to resolve customer disputes and issues
  • Interact with customers and records interaction information into computer
  • Talk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service
  • Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders
  • Adjust complaints concerning billing or service rendered, referring complaints
  • Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues
  • Complete additional tasks as assigned by management
  • Training all new employees and temps when necessary
  • Complete any company assigned training programs
  • Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices

Working Conditions:

  • Work environment is an office setting. Areas are clean, ventilated, and well lite. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer
  • CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards Also, long periods spent sitting, typing, or looking at a computer screen are common.

Ideal Candidates Will Have:

  • Candidates must have a minimum of 2 year of Call Center Customer Service experience
  • Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required
  • Excellent organization and communication skills
  • Proficiency in Spanish & English a must.
  • Experience in collections

We offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, short term disability, life insurance, 401K retirement and unlimited opportunities to.

"Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)



Job Requirements:

Education:

Language: 

Spanish (Required)

Certification(s):

Competencies:

Responsibilities:

Skills:



Requirements

See Job Description

 

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