Custom Milling Center's (CMC) a Henry Schein Company mission is to help dental laboratories navigate through the digital transition that is occurring in dental technology today. We are passionate about dental technology, digital technology, and making a difference in people's lives. This passion translates into our commitment to excellence in helping dental labs deliver the best products to their clients cost-effectively while saving them time.
This position is responsible for day-to-day operations, as well as performing a multitude of duties and serving as a support system to the production team. Builds and maintain positive relationships with CMC production team and strive for quality in every aspect of work.
Greet visitors, and proactively handle their needs.
Receive in a high-volume of customer calls, and accurately answer a variety of complex customer inquiries. Handle inbound customer service issues with professionalism including but not limited to: pricing and product questions, turnaround times, case status, special request (involving shipping instructions, rushes, shade changes, etc.), complaint handling, tracking cases, providing shipping labels, and setting customer account preferences. Correctly transfer calls to the relevant departments, as necessary.
Set up new accounts, send starter kits, and ensure every customer has a positive first experience with CMC.
Assist operations with handling cases and managing customer expectations.
Process credits for approval.
Order supplies (consumables) and code invoices to send to the corporate office.
OTHER DUTIES AND RESPONSIBILITIES:
Pack, ship, and receive in all cases in a timely and accurate manner.
Create work orders quickly and efficiently.
Participate in special projects and perform other duties as required.
Typically 2 or more years of related experience.
Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred.
GENERAL SKILLS & COMPETENCIES:
Very good time management skills and the ability to prioritize work and meet deadlines
Very good attention to detail and accuracy
Customer service oriented and ability to work with complex issues
Ability to plan and arrange activities
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Establish productive working relationships at multiple levels within the organization
SPECIFIC KNOWLEDGE & SKILLS:
- Complete working knowledge of CMC product offerings
Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: (please click on the apply button below)
Job Field: Customer Service/Support