Healthcare isn’t just changing. It’s growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.
Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide._
If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.SM
We are seeking an energetic candidate for our Patient Access Registration Department at The University of Arizona Cancer Center @ Dignity Health St. Joseph’s Hospital and Medical Center. The perfect candidate will facilitate the patient admission flow, including patient identification, accurate demographics, insurance authorization, notification and verification of insurance e - benefits in order to obtain accurate and prompt reimbursement. Additional duties include providing information and answering questions about payment assistance collecting co - payments, patient liabilities, compliance with HIPAA, and entering all necessary information into the hospital computer system.
As a Patient Access Registrar, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enable us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay.
Positions in this function are responsible for checking in, scheduling appointments, answering billing questions and managing patient medical records for a clinic. Roles may vary based on the size of the clinic(s).
Communicate directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
Respond to patient and caregivers' inquiries always in a compassionate and respectful manner
Obtain Benefits and Insurance verification
Point of Service Cash Collection, Co - Pays, Deductibles and Coinsurance
Accurate Computer Data Entry
Organize and schedule patient services and appointments for referrals
Register and Pre - Register Patients for Emergency, Elective and Scheduled Cases
Work with various systems including the Patient Registration and Electronic Medical Record
Generate, review and analyze patient data reports and follows up on issues and inconsistencies as necessary
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
- High School Diploma / GED (or higher)
- 2+ years of experience in a Hospital Patient Registration Department, Physician office or any medical setting
- 1+ years of Customer Service experience
- 1+ years of professional experience with insurance policies and procedures
- Understanding of Medical Terminology
- Ability to work day shifts, Monday through Friday 7am - 7pm (Shift is assigned within those hours)
- Bilingual fluency with English & Spanish
- Working knowledge of facility pricing structure and cost estimates
- Knowledge of ICD9 (10) and CPT terminology
- Previous experience in collecting patient copays, deductibles, etc
- Experience submitting authorization requests and / or processing referrals
- Previous working experience with Microsoft Office products: (Ability to open, edit, create, save, and send documents in Microsoft Word; ability to open, edit, create, save, and send spreadsheets Microsoft Excel; & ability to open, edit, create, save, and send emails in Microsoft Outlook)
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Patient Registration, Admitting, Front Office, insurance, Radiation Oncology, Medical Oncology, Gynecological Oncology, Radiology, prior authorization, hospital, patient billing, physician office, pre -registration, registrar, customer service, UHG, Phoenix, AZ Radiation Therapy, clinical, medicine, registration, cancer center