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 Patient Care Coordinator Bilingual (Spanish / English) - Telecommute within 50 - DALLAS, Texas, United States

   
Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Other
Health - Clinical/Medical Assistant
Customer service & support
 
Travel: Minimal 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 853631 / Latpro-3718879 
Date posted: Nov-25-2019
State, Zip: Texas, 75201

Description

Energize your career with one of Healthcare’s fastest growing companies.


You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.


The ideal candidate for this role is one who enjoys continually adapting to a fast - paced, team - oriented, and goal driven work environment. You must be a strong communicator, respectful and professional in your consumer - facing demeanor, and be an attentive listener in order to resolve consumer issues effectively and efficiently.


Excellent communication and organizational skills are essential in order to successfully communicate with a diverse consumer population and team. You will be required to handle multiple tasks while demonstrating independent thinking and problem - solving skills.


This position is full - time (40 hours / week) Monday - Sunday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:00am - 10:00pm EST) Monday – Friday - (7:00am - 5:30pm EST) Saturday and Sunday. It may be necessary, given the business need, to work occasional overtime.


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Answer inbound calls from patients and providers regarding appointments and general inquiries
  • Refer calls to nurse triage team according to protocols
  • Track appointments and document information completely, timely, and accurately
  • Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies
  • Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs
  • Escalate transactions when defined by protocols
  • Demonstrate active listening and empathy in all interactions
  • Demonstrate effective communication through proper tone, pace, volume, grammar, and pronunciation
  • Demonstrate courtesy in each interaction
  • Control the interaction to ensure each of the consumer’s inquiry is handled completely and efficiently
  • Meet key performance goals established including quality and attendance
  • Maintain confidentiality and adhere to HIPAA requirements
  • Other duties, as assigned
  • Must be willing to work weekends as needed and holidays on a rotational base

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Requirements

Required Qualifications:

  • High School Diploma / GED (or higher)
  • Must be bilingual in English - Spanish
  • 1+ years of telephonic customer service experience, handling moderate to complex transactions
  • 1+ years of healthcare experience, including familiarity with medical terminology
  • Basic computer, internet, mouse, and keyboarding skills (40 words per minute at 90 percent accuracy)
  • Basic knowledge of Microsoft Excel (create, edit, save spreadsheets)
  • Ability to work a flexible schedule, including evenings, nights, weekends, and holidays, between the hours of 7:00am - 10:00pm, Monday – Friday, and 7:00am - 5:30pm EST, Saturday and Sunday
Telecommuting Requirements:
  • Reside within 50 miles of any U.S. UnitedHealth Group office
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high - speed internet connection or leverage an existing high - speed internet service
Preferred Qualifications:
  • Experience working in a physician, provider, and / or medical office
  • Knowledge of electronic medical record systems and practice management systems
Soft Skills:
  • Demonstrated ability to identify with a consumer in order to understand and align with their needs and realities
  • Demonstrated ability to perform effective active listening skills to empathize with the customer in order to develop a trust and respect
  • Demonstrated ability to take responsibility and internally driven to accomplish goals and recognize what needs to be done in order to achieve a goal(s)
  • Demonstrated ability to turn situations around and go above and beyond to meet the needs of the customer

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

Key words: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class, Patient Care Coordinator


 

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