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 Peer Support Specialist - Las Vegas, NV - LAS VEGAS, Nevada, United States

Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Health - Psych/Behavioral/Mental
Health - Social Work/Public Health
Travel: 50 - 100% 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 850459 / Latpro-3718892 
Date posted: Nov-25-2019
State, Zip: Nevada, 89101


Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Peer Support Specialist is responsible for using recovery and resiliency strategies with consumers and families. The Specialist collaborates with case managers, care coordinators, community health workers, providers, sponsors, and community agencies to: stabilize the consumer, help the consumer access community services, assist during crisis situations and interventions, provide preventative medical and behavioral care assistance, provide personal encouragement, self-advocacy, self-direction training, and peer mentoring. Peer Support Specialists serve as role models for recovery, hope, and wellness.

Primary Responsibilities:

  • Collaborates with case managers, care coordinators, community health workers, providers, sponsors, and community agencies and organizations to identify consumers and families who may benefit from peer support.
  • Assists consumers and families in defining their short-term and long-term recovery goals, participates and advocates in treatment planning.
  • Supports the creation of and assists with the implementation of a comprehensive training and education program with peers, families, providers and staff. These programs focus on social skills training, motivational interviewing, WRAP (Wellness Recovery Action Plan), whole health coaching, and problem solving. The primary goal for consumers is to learn how to cope with adversity and stress and how to adapt to challenges and change.
  • Assists consumers who are dealing with the most complex and difficult issues, including homelessness, trauma, physical health issues, etc.
  • Works with community agencies along with and/or on behalf of consumers and families to develop strong collaborative relationships.
  • Effectively communicates plan information, rights and responsibilities, policies, and procedures, grievance processes, questions and concerns, etc. If requested, provide information and assistance to consumers who have received a Notice of Action.
  • As requested, provides support to family members in making needed appointments or locating the resources they need.
  • Works with the clinical team to implement care coordination when requested, which may include peer support as well as other community-based services designed to stabilize the consumer's condition, including working with the consumer in the development of a WRAP plan and a crisis plan.
  • Available to provide direct support to family members of consumers being discharged from 24-hour care. Coordinates family peer coaching if available and/or refers them to other supports.
  • As directed, serves as a designated member of internal workgroups, committees, and teams.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:

  • High School Diploma / GED (or higher)
  • Experience/understanding of the principles of recovery and resiliency
  • Self disclosure of personal experience with addiction and/or mental health
  • Experience supporting vulnerable populations
  • Certified Peer Specialist/Provisional Certified Peer Specialist/ Certified Family Support Specialist preferred OR required to gain certification within 12 months of employment (**To receive further information regarding becoming a Certified Peer Specialist, please visit**
  • Experience with Microsoft Word (create correspondence; work within templates)
  • Experience with Microsoft Excel (data entry; sort/filter; work within tables)
  • Experience with Microsoft Outlook (email; calendar management)
  • Must be able to travel at least 75% of the time within the Las Vegas, NV area
  • Access to reliable transportation that will enable you to travel to consumer and various communities
  • Schedule is Monday - Friday, 8:00am to 5:00pm with flexibility to adjust schedule based on member's needs

Preferred Qualifications:

  • Experience facilitating training events
  • Bilingual in English and Spanish
  • Certified trainer for Mental Health First Aid and QPR Training
  • Working knowledge of community resources

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords:  UnitedHealth Group; Optum; Peer Support Specialists; Las Vegas, NV; Certified Peer Specialist; Provisional Certified Peer Specialist; Certified Family Support Specialist; Word; Excel; Outlook


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