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 Bilingual (Spanish / English)Customer Service Advocate - San Antonio, TX - San Antonio, Texas, United States

   
Job information
Posted by: UHC Benefit Ops - EandI Ops 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 721995359 / Latpro-3718946 
Date posted: Nov-26-2019
State, Zip: Texas, 78201

Description

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment. The world is a more interesting place when you can see it through someone elses eyes. Bring your empathy and compassion to a role that will bring out your best everyday. UnitedHealthcare, part of the UnitedHealth Group family of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. Youll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, youll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6:55am to 10:00pm, Monday-Friday and 8:00am-5:30pm, Saturday). As a new hire the starting shift will be1:30pm to 10:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 6200 Northwest Pkwy, San Antonio, TX 78249.There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an e-mail with information regarding next steps including any pre-employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: http://uhg.hr/OurApplicationProcessPrimary Responsibilities Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondenceEducate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care providerContact care providers (doctors offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistanceAssist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these toolsThis role is equally challenging and rewarding. Youll be spending long periods of time on the phone and called on to research complex issues pertaining to the callers health, status and potential plan options. To do this, youll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications Spanish Bilingual RequiredHigh school diploma or GED OR equivalent work experienceFamiliarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act uponProficient conflict management skills to resolve issues in a stressful situation Preferred Qualifications 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job toolsPrior health care experienceHelping create positive customer experiences for our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your lifes best work.SMCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Key words: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, advocate

Requirements

See job description.

 

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