Welcome to one of the toughest and most
fulfilling ways to help people, including yourself. We offer the latest tools,
most intensive training program in the industry and nearly limitless
opportunities for advancement. Join us and start doing your life's best work. The purpose of this role is to interact with members regarding medical and pharmacy benefits, eligibility and claims issues and to assist with plan selection and enrollment. This role is expected to identify opportunities to connect members to the best resources to meet their healthcare needs and provide support in order to resolve medical and benefits issues on behalf of a member. The Customer Service Advocate builds trust with members across their health care lifecycle. Primary Responsibilities:Provide in language service to Vietnamese and English speaking customers over the phoneOwn problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the memberRespond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claimsProactively educate members on cover benefits, plan exclusions, and procedures to enhance total customer service experienceMaximize use of community services, support programs, and resources available to membersAssist and involve in member retention projectsPerform other related projects and duties as assignedMeet established performance standardsYoull be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:High School Diploma / GED (or higher)Bilingual fluency (verbal and written) in Vietnamese and English1+ years in a Customer Service environment (proven customer service skills and experience working in retail, call centers, or any other professional setting)1+ years of moderate proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applicationsAbility to successfully complete the UnitedHealthcare Operations new hire training and demonstrated proficiency upon hireAbility to work regularly scheduled shifts within our hours of operation (Monday to Friday 9:00 am to 8:30 pm Eastern time), where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over - time and / or weekends, as neededPreferred Qualifications:Associates Degree (or higher)Experience in Health Care / Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)Fluency in Chinese (Mandarin or Cantonese)Physical Requirements and Work Environment: Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computerService center environment with moderate noise level due to phone and walk - in conversation, printers, and floor activitiesCareers at
UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest
growing market segment in healthcare. And we are the largest business in the
nation dedicated to serving their unique health and well - being needs. Up for
the challenge of a lifetime? Join a team of the best and the brightest to find
bold new ways to proactively improve the health and quality of life of these 9
million customers. You'll find a wealth of dynamic opportunities to grow and
develop as we work together to heal and strengthen our Healthcare system.
Ready? It's time to do your lifes best
work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UnitedHealth group, UnitedHealth care, Vietnamese, bilingual, Chinese, customer service, call center, phone advocate
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