Welcome to one of the toughest and most
fulfilling ways to help people, including yourself. We offer the latest tools,
most intensive training program in the industry and nearly limitless
opportunities for advancement. Join us and start doing your life's best work. It's that time, isn't it? You're ready for the next step forward and an opportunity to build on your skills. And it just so happens that there's never been a better time to become a part of the team at UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.***Candidate will be eligible for bonuses based on performance.***Primary Responsibilities:Ensures quality customer service for internal and external customersResponds to incoming customer service requests, both verbal and writtenIdentifies and assesses customers' needs quickly and accuratelySolves problems systematically, using sound business judgmentPartners with other billing and eligibility department representatives to resolve complex customer service inquiriesMonitors delegated customer service issues to ensure timely and accurate resolutionApplies appropriate communication techniques when responding to customers, particularly in stressful situationsPlaces outgoing phone calls to complete follow - up on customer service requests as necessaryResponds to customer service inquiries in writing as necessaryEstablishes and demonstrates competency in eligibility, billing and receivable systems and associated applicationsImplements customer service strategies and recommends related improvements / enhancementsMaintains timely, accurate documentation for all appropriate transactionsMakes corrections and adjustmentsOther duties as assigned Youll
be rewarded and recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to succeed in your
role as well as provide development for other roles you may be interested in.
Required Qualifications:High School Diploma / GED (or higher)1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties2+ years of experience with Internet Explorer2+ years of experience with Microsoft Excel including data entry, sorting, creating, and modifying spreadsheets2+ years of experience with Microsoft Word including data entry and documentation creation2+ years of experience with Microsoft Outlook including email communications and calendarBilingual with English and Vietnamese - ability to read, write and speakComfortable working Monday - Friday 8:30 am - 5:00 pm or 9:00 am - 5:30 pmPreferred Qualifications:Knowledge of managed care industryHealthcare experienceKnowledge of Billing / Finance and Eligibility processes, practices and conceptsCall center experiencePhysical Requirements and Work Environment:Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computerService center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityCareers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to doyour lifes best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, New York, NY, Call Center, Customer Service, Healthcare
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