Act as liaison between X-dock Direct manufacturing and vendors. Perform customer service activities specifically maintaining plant expedite requests, providing accurate material and shipping information and handling complaints in a prompt and courteous manner to support an efficient X-dock operation. Provide necessary daily support to warehouse staff on receiving, shipping and other warehouse functions including backfill support for Shift supervisor.
This is a 2nd shift position. Days are Monday - Friday. Hours are 3pm - 11:30pm.
Job responsibilities may include:
-Identify, prepare and manage all plant expedite requests and provide the necessary communication follow up with customer, facturas and dispatch personnel as needed..
-Prepare appropriate documentation and related reports as required.
-Provide backfill support in the absence of shift supervisor including enforcing all policies and procedures throughout the department.
-Communicate with Customs, plants, dispatch and shipping departments to identify where problems originate and work with these and other groups to resolve requirements/scheduling problems.
-Must possess assertive negotiating skills to negotiate issues with customers and other supporting groups within the organization.
-Must have good analytical skills to research problems and requirement issues.
-Must have SAP knowledge and provide support to clerks and material handlers as needed.
-Support maintaining a safe working environment with the use of safety practices.
-Must be able to provide backfill support on other clerical functions when needed.
-Comply with Internal Control, ISO-9000, SOX, CT-PAT, Environmental and other regulatory requirements.
-Maintain appropriate document files and prepare reports pertinent to customers accounts.
-Comply with company, client and governmental policies and regulations.
-Continue to enhance knowledge of job related operations.
-Perform other duties as required to meet departmental objectives.
-3 years of warehouse experience required
-Supervisory experience preferred
-Bilingual (English/Spanish) Verbal and written required
- Excellent analytical, verbal and written communication skills required.
-Must have knowledge of computerized systems and material releases.
-Must be assertive with various departments to achieve satisfactory delivery performance.
-High School diploma or equivalent required
-Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
-Regular, predictable, full attendance is an essential function of the job
-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening.
Physical Requirements:-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit www.PenskeLogistics.com to learn more.