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 Bilingual (Spanish / English) Contact Center Medical Scheduler - Charlotte, NC - CHARLOTTE, North Carolina, United States

Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Minimal 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 864695 / Latpro-3729704 
Date posted: Feb-07-2020
State, Zip: North Carolina, 28201


Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment.

As a Bilingual Contact Center Medical Scheduler, you will be responsible for answering 80 plus inbound phone calls on a daily basis that will result in scheduling, rescheduling or canceling patient’s appointments, pre-registering new patients or compiling messages for the clinical staff. Additionally, you will respond to patient/caller inquiries, relay pertinent information to the clinical staff/physicians according to the internal booking guidelines while maintaining patient confidentiality as per HIPAA guidelines; all while providing an exceptional patient/caller experience.

This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours. It may be necessary, given the business need, to work occasional overtime. Our office is located at 200 Regency Exec Park Dr, Charlotte, NC.

*Training Hours Monday through Friday 8 am to 5 pm for 5 weeks

* Available Shifts M-F 10am – 7pm

Sat, Sun, Mon, Tue (Choice of 2 days off during the week) 8am – 5pm

* Monthly Bonus Potential

Primary Responsibilities:

  • Answers 80 plus inbound phone calls on a daily basis while providing a high quality patient/caller experience
  • Schedules, reschedules and cancels appointments
  • Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases
  • Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers
  • Communicates effectively and in a professional manner
  • Transfer_s_ non-applicable calls to appropriate internal departments to ensure patient satisfaction
  • Processes all work related responsibilities in an efficient, timely and accurate manner
  • Consistently develop_s_ and maintain_s_ a working knowledge of all medical specialties as they relate to the position
  • Accurately transmit_s_ detailed written communications in a clear and concise manner to site staff and physicians via our medical communication platforms
  • Adheres to system guidelines, policies and procedures while meeting the needs of all callers encountered throughout the work day
  • Displays proficiency in the technological areas required to perform daily primary responsibilities
  • Performs additional general office responsibilities as assigned or required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:

  • Bilingual in English and Spanish required
  • Two (2) year degree OR High School Diploma / GED (or higher) with 1+ years of experience in an equivalent contact center
  • Ability to type at least 55+ WPM

There are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more significant than ever. You can start now by completing all of the required sections of your application (i.e. profile, history, certifications and application/job questions). Once complete and you have submitted your resume, you will then receive an email with next steps. The next steps may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process.  In addition, you may also be asked to complete a digital video interview for which we offer full instructions and tips to help you. After you have completed all of the required steps, you will be able to check on the status of your application at any time at in addition to being notified via e-mail.

Careers with Optum. Here's the idea. We’ve built an entire organization around one colossal objective: make health care work better for everyone. So when it comes to how we use the world’s largest accumulation of health-related information to guide health and lifestyle choices, or to manage pharmacy benefits for millions, our goal is to leap beyond the status quo and uncover new ways to serve our clients. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and formulates the most advanced ideas, which lays the ground work on where health care has to go in order to reach its fullest potential. For you, that means working on high performing teams and overcoming sophisticated challenges that bring us closer to our objectives. At Optum, we offer a platform to create incredible ideas, in one incredible company, and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: High volume, inbound, contact (call) center, patient, physician, medical, scheduling, customer services, payments, billing, Charlotte, NC, North Carolina


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