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 Patient Access Care Coordinator - Glendale, CA - GLENDALE, California, United States

Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Other
Health - Clinical/Medical Assistant
Customer service & support
Travel: Minimal 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 862178 / Latpro-3730302 
Date posted: Feb-11-2020
State, Zip: California, 91201


Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM

Positions may be available in the following areas: Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child and Transplant Services. Full - time schedules / shifts will be based on the specific department and may be comprised of 8, 10 or 12 hours. Additional information will be provided during the interview process. This position is located at 1420 South Central Ave, Glendale, CA 91204

Primary Responsibilities:

  • Maintain up - to - date knowledge of specific registration requirements for all patients in the Emergency Department
  • Ensure complete, accurate and timely entry of demographic information into the ADT system at the time of registration
  • Properly identify the patient to ensure medical record numbers are not duplicated
  • Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete
  • Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital’s information system for regulatory compliance and audit purposes
  • Collect and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement
  • Carefully review all information entered in ADT on pre - registered accounts. Verifies all information with patient at time of registration; corrects any errors identified
  • Ensure all required documents are scanned into the appropriate system(s)
  • Identify all appropriate printed material hand - outs for the patient and provides them to the patient / guarantor (Patient Rights and Responsibilities, HIPAA Privacy Act notification, Advance Directive, etc.)
  • Follows “downtime” procedures by manually entering patient information; identifying patient’s MRN in the MPI database, assigning a financial number; and, accurately entering all information when the ADT system is live
  • Follows EMTALA - compliant registration steps for both Emergency Department and Labor and Delivery areas
  • Assesses self - pay patients for presumptive eligibility and when appropriate, initiates the process
  • In the Emergency Department follows protocol for special cases, including but not limited to 5150, Sexual Assault Response Team (SART), Domestic Violence patients, Child Protective Services, incarcerated patients, Worker Compensation patients, auto accidents, animal bite reporting, etc as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:

  • High School Diploma / GED (or higher)
  • United States Citizenship
  • Ability to obtain favorable adjudication following submissions of Department of Defense eQuip Form SF86
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to perform basic mathematics for payment calculations
  • Ability to work shifts; 6am - 4:30pm , 8am - 6:30pm, and 10am - 8:30pm
  • Available to work any days of the week including weekends and holidays

Preferred Qualifications:

  • 1+ years of face to face experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and / or other revenue cycle related roles
  • Working knowledge of insurance policies and procedures and patient care settings
  • Understanding of insurance policies and procedures
  • Working knowledge of medical terminology
  • Experience in requesting and processing financial payments
  • Intermediate to advanced computer skills
  • Knowledge of charity care programs as well as the various government and non - government programs
  • Bilingual English and Spanish or Armenian

Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Healthcare, Patient Care, Face to Face, Swing Shift, Coordinator, Emergency department, Medical Records


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