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 Patient Services Representative San Antonio TX - SAN ANTONIO, Texas, United States

   
Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Other
Health - Clinical/Medical Assistant
 
Travel: Minimal 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 863848 / Latpro-3730624 
Date posted: Feb-13-2020
State, Zip: Texas, 78201

Description

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

The WellMed2U PSR is responsible for scheduling all new patient evaluations, follow up appointments, answering phones and mapping routes for home visits.

Primary Responsibilities:

  • Schedules all new patient evaluations for WellMed2U (WM2U)
  • Schedules all follow up appointments for WellMed2U Providers and Clinicians
  • Responsible for mapping patient home visit driving routes for WM2U providers using a web based application (Google maps, Map Quest, etc.)
  • Completes intake for all new patient referrals
  • Updates and maintains master list of WM2U Patients for reports
  • Updates and maintains team documents with all patient changes
  • Answer phones, resolves call or routes to appropriate contact
  • Manages medical records (maintains, files/scans, prepares for schedule)
  • Ensures all correspondence is scanned and/or filed in timely manner
  • Processes requests for medical records release and maintains appropriate logs, etc
  • Greets patients as they arrive and manages 20 minute wait time
  • Assists patient with intake processes including copying required documents
  • Collects co-payments, co-insurance and deductibles and issues receipts
  • Manages cashier box and daily deposits according to company policies
  • Processes walk-in patients and visitors
  • Performs all other related duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Requirements

Required Qualifications:

  • High school graduate or GED
  • 1+ years of related work experience including data entry
  • Efficient with Microsoft Office applications to include Excel, Word and Outlook
  • Experience with navigating Internet tools such as Google Map and Map Quest
  • Working knowledge of medical office procedures and medical terminology
  • Ability to accurately sort and file materials by alphabetic or numeric systems
  • Effective communication and customer service skills
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease
Preferred Qualifications:
  • ICD 9 and CPT coding experience
  • Bilingual (English/Spanish) language proficiency
  • Working knowledge of EMR and TruCare
  • Experience in a physician’s office, clinical or hospital setting 

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment


 Job Keywords: Patient Services Representative, WellMed, San Antonio, Texas, TX


 

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