Lipsey Logistics provides specialized freight solutions for our customers. By partnering with Fortune 500 companies, we have been able to maximize our growth and build strategic, long-term relationships.
Due to our strategic solutions for customers, we have an immediate need for a Bi-lingual Customer Service Representative. This position is based at our headquarters in Chattanooga, TN and the successful candidate will be fluent in Spanish in all forms of communication.
The Bi-Lingual Customer Service Representative will solicit freight and explore every aspect of a customer's scope of business assigned from current and potential customers. Build and maintain strong relationships with customers, brokers, shippers and receivers and ensure satisfaction with service provided while acting as an internal advocate in regards to service and freight acceptance. Update various EDI databases with freight information and relay load status to points of contact.
Responsibilities of the position include, but are not limited to:
Continuously communicates with customers, brokers, shippers and receivers through email and phone calls; keeps customers informed of the status of deliveries, including updating of the customer web sites or EDI exchanges.
Accepts, pre-accepts freight; verifies mileage, verifies rates and enters load information into McLeod.
Works with various internal departments to find solutions to customer needs to cover freight loads, track and trace load movement, schedule appointments and service failures.
Develop and maintain strong customer relationships to allow for the greatest opportunities in generating freight volumes.
Maintain customer log sheets daily, tracking contact with customer, solicitation of customers, number of loads booked, lanes quoted, trailer pools and any customer comments.
Must be fluent in Spanish.
High School diploma or equivalent.
A minimum of one year of experience in track and trace, freight scheduling, customer service or sales experience in the transportation industry.
Excellent written and verbal communication skills; ability to thrive in a deadline driven environment; ability to multitask; ability to use a personal computer and knowledge of Microsoft office software.