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 Lead Dispatcher - Miami, Florida, United States

   
Job information
Posted by: Waste Connections, Inc. 
Hiring entity type: Utilities Oil, and Gas 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Service/Skilled - Drivers/Courier
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R-27888 / Latpro-3742930 
Date posted: Jun-04-2020
State, Zip: Florida, 33132

Description

Location: 6440-Miami

Job Title

Lead Dispatcher

Employee Type
Employee

Requisition Primary Location

Miami, Florida

Job Description

Waste Connections is currently seeking for a Lead Dispatcher in the city of Miami, FL.

The Lead Dispatcher will help to organize and review the work of dispatch center staff, assisting in the technical and functional supervision of the Dispatch Center. The Lead Dispatcher will create and provide one-on-one training of new dispatchers, helping the team achieve identified goals and metrics in creating a great culture and successful operations.

A Day in the Life of Dispatcher:

  • Dispatch trucks for from several lines of business.
  • Process billing with customers in an efficient and accurate manner
  • Enter truck information into computer system
  • Approaching all encounters with employees, customers and vendors in a friendly, service-oriented manner
  • Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
  • Assisting driver(s) when a pick up or delivery is in question before servicing.
  • Scheduling and dispatching work to various employees and departments throughout the day.
  • Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily.
  • Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.

Must Have:

  • High school diploma or equivalent is required.
  • Bilingual and able to read, write and speak Spanish proficiently
  • 2+ years of Dispatcher experience in a transportation or logistics atmosphere preferred.
  • Strong typing skills.
  • Must have working knowledge of MS Office Suite (Excel, Word, Outlook, Etc).
  • Excellent organization and communication skills, both orally and written.
  • Ability to meet tight deadlines and juggle multiple priorities.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)



Job Requirements:

Education:

Language: 

Certification(s):

Competencies:

Responsibilities:

Skills:



Requirements

See Job Description

 

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