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 Manager 2, Regional Operations Support - LEXINGTON, Massachusetts, United States

Job information
Posted by: Sodexo 
Hiring entity type: Food Service and Restaurant 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Hospitality/Tourism
Management - General
Operations - Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 599855 / Latpro-3744416 
Date posted: Jun-18-2020
State, Zip: Massachusetts, 02421


Unit Description

  • You want high visibility, challenging opportunities and a rewarding environment.
  • You believe in an open, inclusive culture where everyone can thrive. Lead a team where engagement, productivity and innovation are born in this environment

Sodexo is seeking an Environmental Services Manager 2 Regional Operations Support, for to support the New England Area. This will support the day to day operations in the ES department. Work experience in utilization of Sodexo Programs desirable ( Trakkar, SMS, Gold Check, etc. ). This is a various shifts depending on the needs of the units and may at times require weekends and holidays. We are looking for someone with high energy. Great attitude and teamwork are a must. This position will report directly to a Client Executive.

We are looking for someone with high energy. Great attitude and teamwork are a must. This position will report directly to a Client Executive.

We are looking for a candidate who:

•has experience leading and managing a team
•has experience driving customer service satisfaction results
•possesses strong leadership skills and has the ability to work independently
•safety driven
•provides a clean and safe environment for patients, visitors and staff
•strong Environmental Service skills
•experience with all regulations governing hospitals

Position Summary

The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

resources, tools, and talent management that drives operational excellence and our service

commitments that are: Predictable, Reliable, and Repeatable

Primary Responsibilities:

Client / Customer Service - 20%

§ Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.

§ Provide effective communication for clients and customers to ensure excellent customer service.

§ Effectively partners with client and Sodexo employees to drive successful outcomes.

§ Complies with all client policies and procedures.

Operational Excellence - 40%

§ Owns, drives, and measures operational excellence outcomes of Sodexo and client.

§ Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

§ Creates a continuous quality improvement culture that drives operational efficiencies.

§ Drives change and creates a culture where change is embraced and operationalized.

§ Utilizes all operational processes to drive continuous improvement and celebrate successes.

Analysis & Decision Making - 20%

§ Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.

§ Accountable for effective utilization of labor resources.

§ Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.

§ Effective risk management by ensuring consistent regulatory and legal compliance.

§ Compliance with supply chain management requirements.

§ Understands and effectively manages unit finances in the Sodexo budgets.

§ Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

§ Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

§ Effectively delegates operational responsibilities to appropriate individuals / positions.

§ Follows best practices in decision making to determine best solutions for the business.

Safety - 10%

§ Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

§ Behaviors include: Working as a team for safety

§ Communicating Effectively for Safety

§ Managing Safety Risks

§ Optimizing Human and Environmental Factors

§ Recognizing, respond and reporting incidents

§ Adherence to all operational safety practices and protocols

§ Drives a safety culture throughout the team

Talent - 10%

§ Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

§ Creates a culture of continuous learning and development for self and those within the unit assigned.


Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience


Basic Management Experience - 3 years


Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.



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