The purpose of the Intervention Specialist is to increase the retention and academic success of students at the college by providing outreach, academic and career coaching, and case management. The Intervention Specialist communicates with students in response to early alerts issued by instructors, identifies appropriate intervention strategies, and guides students in the use of those strategies to address challenges. The Intervention Specialist maintains current knowledge of academic programs within the assigned division and reviews and analyzes student retention and success data. The Intervention Specialist works in a team environment and collaborates with units throughout the college to reduce retention challenges and to improve successes of at risk students. S/He performs work with considerable independence and assumes other duties and responsibilities as assigned. Position is time limited and runs through September 30, 2021.
Assist students with understanding the colleges policies and procedures; provide academic and career coaching related to specific programs of study; provide students information about alternatives and possible consequences of academic decisions (e.g. adding, dropping, and withdrawing from courses, and changing majors).
Develop and manage a process to identify and intervene with at-risk students whose progress is not satisfactory; coordinate initiatives and programs for students to enhance participation, retention, goal completion and graduation.
Provide initial assessment, appropriate referral, case management, and interventions.
Develop and implement student follow-up procedures from one academic term to another, including program goals and objectives; maintain current statistics and files on students contacted and coached.
Facilitate and coordinate regular meetings to support students.
Establishing communication with students who may not provide current contact information or who may be disengaged from the college
Daily: Meet with prospective or current students
Daily: Collaborate with professional cohorts across campus to include the following:
Program faculty and staff
Center for Academic Engagement and Titan Link
Student Success Center
Bachelors degree from a regionally accredited college or university.
Masters degree from a regionally accredited college or university.
3 years of experience providing support services to high need postsecondary students to include outreach, academic and/or career coaching, and case management.
Experience using technology including Microsoft Office suite and a relational student information system, e.g. Colleague, Banner, etc.
Greater than 3 years of experience providing support services to high need postsecondary students to include outreach, academic and career coaching, and case management.
Experience with collaborative and experiential methodologies to improve student learning.
Experience collecting, analyzing, and acting upon student data.
Excellent interpersonal communication skills (verbal and written) including effective listening behaviors.
Department/Job Specific Requirements
Strong critical thinking ability.
Ability to work in a team environment collaboratively and to build effective working relationships.
Excellent time management and problem solving techniques and use of professional judgment in a complex team environment.
Value diversity and understand multicultural and cultural competencies.
Ability to work effectively with faculty, staff, students and families and other constituents from different backgrounds and cultures.
The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:
Safety/Shooter on Campus
Personal Information Protection Training (PIP)
Anti-Discrimination/Harassment& Title IX
This training must be completed within the first 6 months of hire.
Emergency Equipment (Fire Extinguisher) Annually
Other training may be required as determined applicable.
Due to heavy work periods (registration, graduation, etc.) must be able to work a flexible schedule which may include some evenings and weekends.
Must be able to maneuver independently among offices, buildings, campus locations and off site to complete job requirements.
Physical requirements include those for general office employment such as sitting, standing, keyboarding, walking, and light lifting up to approximately 25 pounds.
Other duties as assigned.