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 Operations Support Specialist - KING OF PRUSSIA, Pennsylvania, United States

Job information
Posted by: Sodexo 
Hiring entity type: Food Service and Restaurant 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Hospitality/Tourism
Management - General
Operations - Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 599779 / Latpro-3745058 
Date posted: Jun-25-2020
State, Zip: Pennsylvania, 19406


Unit Description

Sodexo is seeking a Operations Support Specialist to join a Corporate Services account located in King of Prussia, PA. This candidate needs to work in a dynamic environment that is fast paced and be able to be extremely organized. Our client is a fortune five hundred company in the Pharma Business and is looking for an individual that is self motivated and be able to prioritize and manage multiple tasks at once. This individual will oversee 3 different client sites. Primarily they will switch between 2 sites throughout the week which are 12 miles apart from eachother. Shuttle services are available. The third location requires an hour and a half drive but these visits will be more seldom. This position reports directly into a General Manager and will support the General Manager's at each location with the below responsibilities:

Key Responsibilities:

_Directly supporting the. Executive Director with on-going facility and team related responsibilities

  • Assist Team with posting open positions
  • Handle all new hire onboardings
  • Maintain employees files and minor HR needs
  • Manages posting invoices into UFS and weekly reports and close outs
  • Assist with managing site metrics
  • Assist with budgetary requests, analysis and reporting
  • Act as a liaison to Sodexo finance team and other account team members
  • Assist with researching, analyzing and reporting budget variances
  • Responsible for Purchase Order management
  • Helps support facility specific cost savings targets to contribute to the account achieving significant savings
  • Supports requests associated with Sodexo, Operations and Financial audits
  • Provides support for guests, visitors and employees at client locations
  • Assists with receiving and dispatching of work requests (Remedy) to technical staff, vendors or other services providers
  • Resolves problems associated with all building services including: janitorial, food service, coffee services, parking, vending, badging, conference rooms, cubes as well as interior and exterior furnishings, fixtures and equipment
  • Assists management and staff with operational reporting, budgeting, financial systems, purchasing as necessary
  • Acts as an interface with client, visitors and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with Sodexo. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery
  • Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys
  • Ensures appropriate follow up with customers
  • Seeks to continuously improve processes, systems and overall client satisfaction
  • Provides direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed

The ideal candidate will have:

  • Associate's Degree or equivalent experience is preferred
  • 1 to 2 years of accounting/finance experience
  • Superior customer service skills and orientation
  • Ability to maintain professionalism at all times under stressful situations
  • Ability to plan and manage work under time constraints
  • Ability to multitask and work without direct supervision
  • Proficient in MS Office and possess strong written, verbal and people skills
  • Strong organizational skills and collaborative style needed

Position Summary

The Operations Support Specialist will assist in providing general customer support to resolve issues. Will also assist in providing problem analysis and resolution, either via direct communication with the account or by informing the manager of issues that will require a more in depth effort. Assists in answering questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products. Works with other departments for vendor and product compliance. Be able to handle a large volume of inquiries every day. May supervise less than two full time employees.


Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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