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 Operations Support Specialist - SAN RAMON, California, United States

Job information
Posted by: Sodexo 
Hiring entity type: Food Service and Restaurant 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 604356 / Latpro-3745205 
Date posted: Jun-26-2020
State, Zip: California, 94583


Unit Description

Sodexo Energy & Resource is seeking a qualified Operations Support Specialist for Multi-Services in San Ramon, CA.

The Operations Support Specialist will be responsible for overseeing work order tickets in CMMS for services including, but not limited to electrical, HVAC, plumbing, fire safety equipment, security systems and building hardware or other projects as needed.

Duties include but not limited to:

  • Answering phones and overseeing central mailbox
  • Assigning work order tickets for multiple services in CMMS
  • Ordering and inventorying uniforms and supplies
  • Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring operating standards.
  • Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees.
  • Monitor and enforce Sodexo Quality Assurance/Quality Improvement standards.
  • Ensure unit staff has sufficient equipment and materials to perform their jobs and meet goals and deadlines.
  • All other duties as assigned

***Bi-lingual preferred***

Position Summary

The Operations Support Specialist will assist in providing general customer support to resolve issues. Will also assist in providing problem analysis and resolution, either via direct communication with the account or by informing the manager of issues that will require a more in depth effort. Assists in answering questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products. Works with other departments for vendor and product compliance. Be able to handle a large volume of inquiries every day. May supervise less than two full time employees.


Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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