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 Bilingual (English / Spanish) State Fair Hearing Coordinator - Sugar Land, TX - SUGAR LAND, Texas, United States

   
Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Insurance
 
Travel: Minimal 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 882461 / Latpro-3748143 
Date posted: Jul-25-2020
State, Zip: Texas, 77478

Description

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You’ll play a leadership role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity.


This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 14141 SW Freeway, Sugar Land, TX


Primary Responsibilities:

  • Provide expertise and customer service support to members, customers and/or providers

  • Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers

  • Identify and resolve operational problems using defined processes, expertise and judgment

  • Investigate claim and/or customer service issues as identified and communicate resolution to customers

  • Provide feedback to team members regarding improvement opportunities

This role is equally challenging and rewarding. Within a high volume environment, you’ll need to model and act as an Ambassador for the company while solving complex health care inquires The Service Account Manager acts as a customer advocate to resolve escalated and complex issues.


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Requirements

Required Qualifications:

  • High school diploma, GED OR equivalent work experience

  • 4+ years of customer service experience analyzing and solving customer problems

  • 1+ years of Medicaid or Health Plan Experience

  • Bilingual in English and Spanish

  • Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Preferred Qualifications:
  • Appeals or Intake experience
  • Medical record or utilization management experience

Soft Skills:

  • Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product

UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us.  Learn more about how you can start doing your life’s best work.SM

 

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, customer service advocate, customer service rep, SME, Senior, SR, fair hearing, coordinator, bilingual, spanish


View our Covid-19 Resources Page at: https://info.uhg.com/


 

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