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 ELIGIBILITY WORKER (MULTIPLE VACANCIES) - Arlington, Virginia, United States

Job information
Posted by: Arlington County 
Hiring entity type: Government 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$49608 - 75732
Benefits: See below
Relocation: Not specified 
Position functions: Health - Social Work/Public Health
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 2822752 / Latpro-3748728 
Date posted: Jul-31-2020
State, Zip: Virginia, 22234



$49,608.00 - $75,732.80 Annually


(Sequoia Plaza) *ART Bus Accessible*, VA

Job Type



Department of Human Services

Job Number



8/13/2020 11:59 PM Eastern

Position Information

This announcement may be used to fill immediate and future vacancies within the Public Assistance Bureau and/or the Housing Assistance Bureau. Current vacancies exist within the Public Assistance Bureau.

If you are looking for a career helping Arlington citizens toward sustaining economic independence, we have the right opportunity for you!

Arlington County Department of Human Services (DHS) is seeking eligibility workers to determine both initial and ongoing eligibility of individuals and families for a variety of complex federal, state, and/or local financial assistance programs by reviewing applications, conducting client interviews, and collecting the necessary information to determine program eligibility.

These Eligibility Workers will have substantial client contact both on the phone and in person as well as frequent contact with internal and external sources to collect, confirm, and verify client information. Services are provided to families and individuals, many of whom are from a diverse cultural background with limited English fluency.

Public Assistance Bureau

For the Public Assistance Bureau, the incumbent will be responsible for determining initial and ongoing eligibility of individuals and families for a variety of complex federal, state and/or local financial assistance programs to include: Temporary Assistance to Needy Families (TANF), General Relief, Foster Care, Refugee Assistance, Energy Assistance, Auxiliary Grants, Medical Assistance (Medicaid), Child Care Subsidy Program, and Supplemental Nutrition Assistance Program (SNAP).

Housing Assistance Bureau

For the Housing Assistance Bureau, the incumbent will be responsible for determining clients' initial and ongoing eligibility for local housing programs, Housing Grants, Project Based Housing Grants, and Real Estate Tax Relief by Interpreting and applying regulations and policies which govern these programs.

Duties include:

  • Performing in-depth evaluation of social and financial circumstances;
  • Searching automated database systems to determine prior services provided;
  • Explaining eligibility programs, program parameters, client's rights and responsibilities to clients and families;
  • Referring clients to additional services to help meet needs;
  • Interpreting complex regulations with frequently changing policies and procedures for issuing timely and accurate benefits;
  • Connecting child care families with vendors/providers;
  • Completing service plans for child care case which includes establishing the need for child care services; and
  • Providing consumer education to assist parents in making informed choices about child care.

Eligibility Workers have a high degree of independence working within established policies, procedures and guidelines and may be assigned specialized duties including providing coverage and training for other eligibility workers, pursuing fraud, and preparing summary reports for the Bureau. The successful candidate will have strong written and oral communication skills to communicate with individuals who have varied backgrounds, experience, language capabilities and needs. Success in these positions also requires flexibility to accommodate frequent changes in policy regulations and casework needs, the ability to organize and analyze information, mathematical computation skills, and the ability to work independently and function under pressure.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

To learn more about our services, please click here.

Selection Criteria

Minimum :

  • Bachelor's degree in the social sciences or related field; and
  • Two years of full-time experience in eligibility determination for financial assistance, medical assistance, Supplemental Nutrition Assistance Program (SNAP), or other closely related public assistance programs.

Language proficiency: English/Spanish may be required for some vacancies.

Substitution: Experience in areas such as employment interviewing, insurance claims, and eligibility determination for benefits from local, state or federal agencies or other closely related work may substitute for the degree or education requirement on a year for year basis.

Desirable: Preference may be given to candidates with experience in one or more of the following:

  • Working in the Virginia Public Welfare System applying state regulations and requirements for determining benefit eligibility;
  • Interpreting and communicating complex policies and procedures;
  • Summarizing data using MS Excel; and/or
  • Bilingual: English/Spanish

Special Requirements

Background check : A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

The candidates selected will be required to complete a State of Virginia Central Registry check.

Applicant must possess, or obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. If the applicant possesses or acquires a license, the applicant must provide or authorize Arlington County to obtain a copy of the applicant's official state/district driving record. Any offer of employment may be contingent on a favorable review of the applicant's driving record.

An assessment of oral Spanish proficiency may be required before a candidate can be appointed to a bilingual vacancy. The incumbent in a bilingual position will receive the language pay premium on all hours worked and on paid leave hours.

Additional Information

Work Hours: Monday through Friday, 8:00 am to 5:00 pm.

Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give, "see resume", as a response to the questions. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: (see application details)

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement:  a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457).  The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County.  You contribute a portion of your salary on a pre-tax basis to this plan.  General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan. 

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan.  The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit.  New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above.  They are also eligible for vacation, sick leave, and paid holidays. 

Temporary Seasonal and Occasional Appointments: 
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


See job description


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