The color of pride: Benjamin Moore is proud to be a part of Berkshire Hathaway, which was recognized by Fortune magazine as the world's fourth most admired company. And for more than 130 years we've been a respected leader in the architectural coatings and home décor landscape; creating the products and tools that enrich and beautify thousands of communities each day. We recognize that our associates are the driving force behind our success and we strive to provide a work environment where hard work, creativity and purposeful collaboration are fostered and encouraged.
Join a company where innovation is constantly recognized as we look for individuals who produce world-class products, best-in-class services and customer experiences, design pioneering paints using the latest technologies and deliver unparalleled value and brand experiences for our customers and retail network.
Our Customer Care team represents the Benjamin Moore brand by providing excellent customer service while developing relationships with both internal and external customers. You will become a subject matter expert with our brands and make sure that the voice of the customer is heard throughout the company. You enjoy working with people, and finding creative ways to resolve problems while providing exceptional customer service.
Accurately and efficiently places customer orders via multiple channels
Meets individual monthly business targets and team service level goals
Prioritize and manage multiple tasks simultaneously in an office environment with aggressive deadlines
Provide information to customers regarding regular and promotional orders: including delivery, product availability and pricing
Communicate with internal customers to coordinate special delivery requirements and to resolve problems with product availability
Understands and demonstrates proficiency regarding company policies, marketing programs, promotions, freight policy, products, and customer experience expectations
Escalates issues to management; communicates inquiries and complaints and provides service that exceeds customer expectations
Communicates procedures; navigates systems and other resources to provide accurate and timely resolution to customer inquiries
Embraces change and applies new training knowledge on a regular basis
Other duties as assigned
2 plus years customer service experience preferred
High School Diploma or equivalent required
Previous SAP experience preferred
Strong organizational skills; detail-oriented; self-starter
Excellent verbal, written and telephone communication skills
Basic knowledge of Windows, MS Office Suite, and Internet Explorer required
Ability to understand and apply cross-functional knowledge
Must demonstrate a high degree of organization, efficiency, and punctuality
Demonstrated ability to multi-task with keyboarding and phone required
Thrives in a team-oriented environment
Ability to work 12-8 shift Monday - Friday, occasional overtime, Saturday rotation, and 2-3 Holidays and flexibility to work additional schedules