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 Bilingual (English / Spanish) Customer Service Representative - Franklin, TN - Franklin, Tennessee, United States

   
Job information
Posted by: OptumCare 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 723625018 / Latpro-3749626 
Date posted: Aug-08-2020
State, Zip: Tennessee, 37064

Description

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual  Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment. 


Who says house calls are a thing of the past? At UnitedHealth Group, were always looking for new ways to run our service centers, improve our service levels and help people lead healthier lives. Heres an opportunity with one of our most exciting business areas: Optum - a growing part of our family of businesses that make UnitedHealth Group a Fortune 6 leader. Nows your chance to make a real impact by being an integral part of our progressive house calls program. Join us as we go beyond basic care to health programs integrated across the entire continuum of care.


This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 11:00am to 7:30pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1021 WINDCROSS CT Franklin, TN 37067. The initial training will be conducted virtually (temporary working from home). 


Primary Responsibilities:

  • Call members to schedule in home visits with a Physician or a Nurse Practitioner
  • Answer inbound calls from members and assist them with their inquiries
  • Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns

This is high volume, customer service environment. Youll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

 

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.




Required Qualifications:

  • High School Diploma/GED (or higher)
  • Bilingual in English and Spanish
  • 1+ years of call center and/or sales experience or at 1+ years of experience working in a call center environment
  • Experience with Microsoft Word, Excel and Outlook
  • Ability to type and talk at the same time while navigating through multiple screens
  • Ability to maintain confidentiality and adhere to HIPAA requirements

Preferred Qualifications:

  • Experience working in the health care industry
  • Experience working with Medicaid or Medicare
  • Experience working in a metric-driven work environment
  • Experience working in a customer retention focused role
  • Experience using an auto dialer system
Telecommuting Requirements:
  • Reside within 50 miles of Franklin, TN
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCares support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

Keywords: Call Center, Call Center Representative, Customer Service, Customer Service Rep, Sales



Requirements

See job description.

 

OptumCare requires you to fill in their on-line form which will open in a different window.

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