As a customer service specialist/background check researcher, you receive inbound phone inquiries from our customers and potential customers and perform background check screening duties. We hope each interaction you might have with a customer or potential customer to result in a positive experience.
Here are the core responsibilities expected from our customer service specialist/background check researcher:
- Provide high quality customer service. Present solutions to the customers inquiries and collaborate with co-workers to develop the solutions.
- Look for and be proactive for ways to make it easy for our customers to do business with us!
- Perform background check research with attention to detail.
- Show the customer your care on each and every inquiry! As the voice of our company and as a customer service specialist, it’s important for you to personalize and express your care and concern for the customer using your skills to effectively resolve their service request or problem.
- As a background check screening company we deal with private and sensitive information. Within this role, we express confidence via our voice tone, along with our actions, to our customers to demonstrate they have our trust regarding their background check needs.
In order to join the C4 Operations Team, we expect our team members to:
- Have a high school diploma or equivalent
- Excellent verbal and written communication skills
- Fundamental computer knowledge, extensive knowledge is preferred (Microsoft, CRM, Social Media, etc.)
- Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels.
- Ability to maintain confidentiality of customer and company information.
- Paid Time Off
- Paid Holidays
- Insurance (Health, Dental, Vision)
At C4 Operations, we value exceptional customer service and creating a team environment:
- Working collaboratively with the research team, customer service specialists, and sales team allows the best possible experience for our customers.
- Accountability allows us to own the problem as well as the solution
- Honesty, integrity, and positive attitudes are what we strive to have at C4 Operations.
- Normal office environment
- Monday - Friday Hours, 8am-5pm
Equal Opportunity Employer - drug screen + background check required.