The goal of the Field-based Behavioral Health Advocate role is to help individuals live their lives to the fullest by promoting recovery and resiliency via coordination and collaboration with multiple internal and external partners including consumers and their families/caregivers, medical, behavioral health and clinical network teams. Field Care Advocates work with complex and high-risk needs with a goal of engaging the consumer in the treatment process, decreasing their reliance on higher levels of care, helping them to access appropriate community services, and assisting them in improving community tenure.
***This is a field-based role that requires daily travel within the following counties: _Bath, Boyd, Bracken, Carter, Elliott, Fleming, Greenup, Lawrence, Lewis, Mason, Menifee, Morgan, Robertson, Rowan, Bell, Breathitt, Clay, Floyd, Harlan, Johnson, Knott, Knox, Laurel, Lee, Leslie, Letcher, Magoffin, Martin, Owsley, Perry, Pike, Whitley, Wolfe_***
If you are located in Kentucky, Regions 7 & 8, you will have the flexibility to telecommute* as you take on some tough challenges.
- Utilize advanced clinical skills to engage and motivate Consumers via a recovery, health and wellness-oriented approach
- Assist consumers and their families/caregivers with connections to appropriate psychiatric, medical, and psychosocial referrals and services
- Identify and remove barriers to procurement, delivery, participation in and success of services
- Provide supportive follow-up, monitoring and education as indicated, in-person and telephonically
- Meet with consumers in-person at facilities, provider offices, and in homes as appropriate
- Partner with designated external providers, programs, entities to address the needs, gaps in care, and recovery goals of complex and high-risk consumers
- Identify and address the needs of members who are consistently high utilizers of services through case conferences and informal communications
- Participate in standing meetings to review performance, identify areas of opportunity, and oversee course for improvements
- Establish and foster positive relationships with medical team, participate in medical-behavioral integration activities and discussions
- Identify high-risk, co-morbid needs of consumers
- Accept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals, as needed
- Contribute to treatment plan discussions; routinely attend clinical rounds and other meetings with medical partner or external entities, when applicable
- Partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for consumers from an inpatient setting to community-based services
- Meet all contractual requirements; collaborate early and frequently with other teams in the management of cases stratified as having intensive, complex, and high-risk needs
- Assist in the development of a relevant and consumer-specific aftercare plan
- Comply with all policies, procedures and documentation standards in appropriate systems, tracking mechanisms and databases
- Collaborate with providers to determine acuity of mental health concerns, barriers and progress; coordinate appropriate services
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
- Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D., or an RN with 2 or more years of experience in behavioral health
- Licenses must be independent, active and unrestricted in the state of Kentucky
- 2+ years’ experience in a related mental health setting
- Computer / typing proficiency to enter / retrieve data in electronic clinical records; experience with email, internet research, use of online calendars and other software applications
- A dedicated workspace and access to high speed internet via cable/DSL provider in your home
- Reliable transportation and the ability to travel as needed within the designated service delivery area (up to 75%)
- Experience in an inpatient setting
- Dual diagnosis experience with mental health and substance abuse
- Experience in a community mental health setting
- Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
- Previous experience in a managed care environment
- Experience with the Medicaid/Medicare population
- Bilingual skills (fluency in Spanish/English)
Discover a diversified health services and innovation company where data, technology, people and action combine to make great things happen every day – and where every day is another opportunity to do your life’s best work. (sm)
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: case manager, care coordinator, care advocate, social worker, therapist, counselor, mental health, behavioral health, managed care, substance abuse, dual diagnoses, inpatient, LP, LCSW, LMFT, LCSW, LPC, RN, registered nurse, Medicaid, Medicare, Kentucky