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 Bilingual Tobacco Cessation Telephone Counselor - San Diego, California, United States

Job information
Posted by: UC San Diego 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Legal
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 725333416 / Latpro-3753288 
Date posted: Sep-05-2020
State, Zip: California, 92101


UCSD Layoff from Career Appointment : Apply by 09/08/20 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants : Apply by 09/16/20. Eligible Special Selection clients should contact their Disability Counselor for assistance.


The California Smokers' Helpline (CSH) is part of the UCSD Moore's Cancer Center and offers free evidence-based telephone counseling to help people quit using tobacco. CSH offers service in six languages--English, Spanish, Mandarin, Cantonese, Korean, and Vietnamese. In addition, CSH conducts research in tobacco control through grant funding (NCI, CDC, CMS, TRDRP and others). At any given time, research projects are being developed, implemented, written-up and published. CSH is also responsible for conducting the California Student Tobacco Survey (CSTS) and evaluating the Tobacco Use Prevention Education (TUPE) program.

The Tobacco Cessation Telephone Counselor will learn to provide tobacco cessation telephone counseling to clients calling the California Smokers' Helpline. Answers incoming calls to the program, following established procedures and protocol to assess needs of callers, transition into counseling and provide the best possible service. Learns to assist clients in developing and implementing effective strategies to quit smoking or other tobacco use. Creates and sustains a supportive client-focused environment for the change of addictive behavior. Gathers and records detailed and accurate information on clients. Maintains thorough and confidential records of all client interactions. Acquires a thorough grasp of all aspects of smoking cessation, including the psychology of addictive behavior, physiological aspects of withdrawal, and behavior modification techniques that facilitate the quitting process. Participates in various research studies, applying protocols and procedures appropriate to the subject populations. Provides assistance with counselor training. Fluent in English and one of the following languages: Spanish, Mandarin, Cantonese, Korean, or Vietnamese.

  • Coursework or work experience in related area. Continuing education in related field.

  • Fluency in English and at least one of the following: Spanish, Korean, Vietnamese, Mandarin or Cantonese.

  • Knowledge or experience in program content and objectives. Knowledge of how to deliver educational programs in a variety of settings.

  • Demonstrated skill in communicating in a helpful, informative, and supportive manner on the phone, and in providing appropriate interventions based on accurate assessment to a diverse group of study participants.

  • Organizational skills to develop a project plan, monitor plans against established deadlines, and review and analyze results.

  • Basic effective reading, verbal, written communications and presentation skills to interact with individuals from diverse backgrounds.

  • Ability to maintain positive interactions with others and work cooperatively.

  • Experience using business software systems in the completion of work assignments; i.e., Word, Excel, Access, PowerPoint.

  • Demonstrated skill in conducting detailed telephone interviews, and ability to simultaneously use online databases.

  • Ability to understand and follow research protocols, including determining subjects' eligibility to participate in studies, randomization procedures, and coding of data.

  • Background in counseling, psychology, or health-related field.
  • Employment is subject to a criminal background check.

  • Weekends and some holidays may be required.


See job description.


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