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 WFM Forecasting Analyst - Sacramento, California, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200188754 / Latpro-3753313 
Date posted: Sep-05-2020
State, Zip: California, 94203


WFM Forecasting Analyst

Sacramento , California , United States

Support and Service


Posted: Sep 4, 2020

Weekly Hours: 40

Role Number: 200188754

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Workforce Management team is responsible proper planning of our most valuable resource - our Advisors -in order to provide Apple customers with world-class service. As a forecasting analyst with the team, you will be responsible for reviewing and forecasting different metrics which contribute to our labor assumptions. These will include forecasting Advisor staffing metrics (i.e. AHT and Relief) for short and long range planning periods as well as developing reports which highlight performance and allow for deep analysis of drivers behind these metrics.. This position can be located in Elk Grove, Austin or Cupertino.

Key Qualifications

  • Complete understanding of Workforce Management process flow including; forecasting, capacity planning, and scheduling
  • Experience with call flow technologies and strategies
  • High level proficiency with Excel
  • Proven ability with SQL and Tableau
  • Experience with Python
  • Excellent verbal and written communications skills
  • Ability to present and communicate with different levels of business partners
  • Strong data analysis and understanding of databases
  • Solid ability to effectively organize, prioritize, handle multiple assignments, and meet deliverables under tight deadlines
  • Work cohesively within a team
  • Results oriented, highly driven, with the ability to work independently with minimal supervision


Model and forecast labor assumptions using various data points (historical data, business process changes, regional/global events, etc...) View/Audit planning assumptions provided by Vendor partners against historical data for accuracy Identify and plan for future events potentially impacting regional business by working with key business partners Find opportunities for process improvement, partner with teams to design, document, and implement processes

Education & Experience

BA/BS in mathematics, economics, finance, statistics, , operations research, or related quantitative social/physical science or equivalent experience


See job description


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