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 Supervisory Information Technology Specialist - Washington, District of Columbia, United States

   
Job information
Posted by: United States Agency for International Development (USAID) 
Hiring entity type: Government 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Other
Computers - Platforms
Computers - IT Management
Computers - Networks
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 578589600 / Latpro-3754039 
Date posted: Sep-11-2020
State, Zip: District of Columbia, 20027

Description

Duties

Summary

OIG audits and investigations lead to significant recoveries, the identification of cost-savings opportunities, and program improvements that directly enhance the U.S. Government's ability to extend development assistance; support economic growth; combat the spread of disease; promote democratic reform; and address food insecurity to countries around the world.

Learn more about this agency

Responsibilities

As a Supervisory Information Technology (IT) Specialist, your duties will include:

  • Directing, managing, and supervising the work of subordinate IT staff and project teams and maintains accountability and oversight of assigned projects.
  • Monitoring the integration, scope, schedule, cost, quality, human resources, communication, and procurement activities of information technology programs.
  • Presenting complex and controversial issues to senior leaders in OIG related to applying (or adapting to) new IT theories, concepts, principles, standards, methods, or practices.
  • Serving in supervisory capacity and may provide oversight of contract personnel performing work within the division.
  • Establishes goals, objectives and plans for the supervised teams, determines and plans the work to be carried out through subordinate supervisors and ascertains resources needed for accomplishment of the work.
  • Coordinates operational activities of the division with other organizations in OIG and USAID, and establishes special program emphases and operational guidelines for the employees supervised; ensures delivery of quality and timely IT customer services for OIG organization. 
  • Ensure project deliverables are completed on time, effectively apply team building and coaching techniques, and exchange project or technical information with team members and contractors at formal and informal meetings. Directs team in planning and designing systems architecture, in analyzing and refining systems requirements and in translating systems requirements into applications prototypes; ensures team members write, debug and maintain code for required software services. 



Travel Required

Occasional travel - Overnight/overseas travel is required.

Supervisory status

Yes

Promotion Potential

15

Job family (Series)

2210 Information Technology Management

Similar jobs

  • Information Technology Specialist (It Specialist)



Requirements

Conditions of Employment

  • U.S. Citizenship is required
  • Must be able to obtain and maintain a Top Secret security clearance
  • Relocation expenses MAY be paid, if approved conditions apply.
  • Designated and/or random drug test required
  • Males born after 12/31/1959, must be registered with the Selective Service
  • International/overnight travel will be required.

Time-in-grade requirements must be met by the closing date.  This means that you must have served at least 52 weeks at the next grade level (or equivalent) below the grade advertised on this vacancy.

Interagency Career Transition Program/Career Transition Program (ICTAP/CTAP) :  This program applies to Federal workers whose positions have been deemed 'surplus' or no longer needed, or an employee has been involuntarily separated from a Federal service position within the competitive service.  For information on how to apply and what documents to submit as an ICTAP or CTAP eligible, go to: (see application details)

To be eligible for a VEOA appointment, your latest discharge must be issued under honorable conditions (this means an honorable or general discharge), AND you must be either: (1) a preference eligible (defined in title 5 U.S.C. 2108(3)), OR (2) a veteran who substantially completed 3 or more years of active service.  Points are not adjudicated and preference is not applied under this type of appointment.



Qualifications

OPM Basic Qualifications - 2210 Series Individual Occupational Requirements (IOR): Individuals must have IT-related experience demonstrating each of the four competencies listed below.

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 
  • Examples of IT-related experience demonstrating this competency include:
    • C ompleting thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
  1. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Examples of IT-related experience demonstrating this competency include:

    • Resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
  1. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 

Examples of IT-related experience demonstrating this competency include:

    • Convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
  1. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. 

Examples of IT-related experience demonstrating this competency include:

    • Solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate

In addition to OPM Basic Qualifications y ou must have one year of specialized experience at the GS-14 (or equivalent) grade level.

GS-15:

Applicants must have specialized experience at the GS-14 (or equivalent) as described below:
Leading a team of high-level IT specialists; mentoring IT specialists by providing informal feedback and recommendations; serving as an IT Specialist competent in various aspects of  troubleshooting complex technical issues; and overseeing and managing operational execution of IT services, program development and systems maintenance.



Education

There is not a mandatory education requirement or educational substitution for the GS-15 level in this occupational series.



Additional information

The U.S. Agency for International Development is a part of E-Verify. E-Verify provides an automated link to Federal databases to help employers determine employment eligibility of new hires and the validity of the social security numbers. Please note that travel and relocation expenses will not be paid. Additional selections may be made from any certificate of eligibles that result from this announcement. DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. TESTING DESIGNATED POSITIONS: These are Testing Designated Positions (TDPs) under the Agency's approved Drug-Free Work Place Program. All applicants selected for this position will be subject to random drug testing once they begin working for the Agency. SELECTIVE SERVICE:The Defense Authorization Act of 1986 requires that all male applicants born after 12/31/59 who are required to register under the Military Selective Service Act, be registered or they are not eligible for appointment to this position. For further information concerning Selective Service requirements, please visit (see application details) . EEO Policy Statement Reasonable Accommodation Telework People with Disabilities

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We use a multi-step process to evaluate and refer applicants: Qualified applicants receive a score of 70 to 100. You will be rated on your qualifications for this position as evidenced by the education, experience, and training you report on relative to this positions that show the degree to which you possess the competencies listed on this vacancy announcement.  Paid or unpaid experience will be considered.   USAID must be able to conduct reference checks as part of its assessment process.  Applicants who do not permit reference checks from previous employers may be disqualified.

Note:  Your answers to the assessment questions, that attest to your work experience, must be supported in your resume.

For ICTAP/CTAP Applicants:

ICTAP/CTAP candidates must be rated well-qualified for the position to receive consideration for special priority.

For Veterans Employment Opportunities Act (VEOA) Applicants: The highest rated candidates will be referred to the hiring agency.

Your application/resume must demonstrate IT-related experience demonstrating each of the four competencies listed below:

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  5. Technical Competence

Note:  Your answers to the assessment questions, which attest to your work experience, must be supported in your resume.


To preview questions please click here . Read more

Background checks and security clearance
Security clearance

Top Secret

Drug test required

Yes

Position sensitivity and risk

Critical-Sensitive (CS)/High Risk

Trust determination process

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  1. Your  Resume  showing work schedule, hours worked per week, dates of employment and duties performed.
  2. Other  supporting documents:
    • Cover Letter, optional
    • Status candidates Must submit a recent copy of your SF-50 (Notification of Personnel Action); your document must reflect grade, step, tenure code 1 or 2, and type of position occupied.
    • Proof of government service documenting that you have met the time-in-grade requirements.
    • DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty under honorable conditions dated within 120 days; for consideration under Veteran hiring authorities.
    • Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program(ICTAP)Documentation, if applicable  (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
    • If you are selected for the position, proof of United States Citizenship (birth certificate or other acceptable documentation, may be required upon request).

Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.



Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.



Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.



Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

Read more Legal and regulatory guidance

  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period



Requirements

See job description

 

United States Agency for International Development (USAID) requires you to fill in their on-line form which will open in a different window.

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