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 Customer Support / Operations Representative 1 - GAITHERSBURG, Maryland, United States

   
Job information
Posted by: Sodexo 
Hiring entity type: Food Service and Restaurant 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 618874 / Latpro-3754126 
Date posted: Sep-12-2020
State, Zip: Maryland, 20878

Description

Unit Description

A passion for helping people and attention to detail are the hallmarks of your success. Join a team where you can make a difference. _Sodexo, world leader in quality of life solutions, has a new opening for a Customer Support/Operations Representative. This role will work remotely.

Responsibilities:

  • Answering questions and inquiries from customers via the telephone, email and chat, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with software applications
  • Providing timely and complete resolution of user questions/problems/issues with customer satisfaction being the goal; customers may be any user across Sodexo and Entegra businesses (client, unit, divisional, or corporate staff and management)
  • Tracking and investigating customer issues through a computerized system (currently Sales Force) and documenting problem-solving techniques used to achieve resolution.
  • Demonstrating listening and questioning skills to uncover all aspects of problems (for complete resolution and customer satisfaction)
  • Effective communication skills and ability to work with customers through a variety of means – telephone, email, or chat. Working knowledge of Microsoft office. Demonstrates problem solving skills and analytical skills necessary in order to assess issues and develop appropriate resolutions.

Background and Experience:

  • The ability to speak French or Spanish fluently is a plus.
  • A minimum of 2 years of call center experience is strongly preferred.


Position Summary

Serves as a direct point of contact for customers. Responsible for ensuring customers receive an adequate level of service with their questions, concerns and/or issues. Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services. Consults with or transfers more difficult issues to the Rep II or management.



Requirements

Basic Education Requirement - High School Diploma, GED or equivalent

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


 

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