The Practice Operations Float can work in either the front or back office setting of any HealthCare Enterprises (HCE) practice and performs a variety of duties including, but not limited to, gathering patient information, registering and scheduling patients, taking patient vital signs, administering immunizations, and performing phlebotomy. While working in the back office, the Practice Operations Float works in collaboration with and under the clinical direction of the physician or provider. In the front office, the Practice Operations Float will register, and schedule patient appointments and/or surgeries on a computerized practice management system. The Practice Operations Float provides stellar customer service in all patient encounters whether face to face, or by telephone. The Practice Operations Float works in a cooperative, friendly, and results oriented manner with all other members of the practice staff and the Physician(s).
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Demonstrates proficient use of practice management software
- Accurately and fully registering and scheduling patients; printing documents to include the provider's daily schedule; accessing and making changes to the patient's quickview screen; properly utilizing the patient privacy link, workflow dashboard, and card scanner.
- Displays clinical expertise; demonstrates an understanding of Quality Assurance/Quality Control standards. Completes lab requests, referral and health forms and maintains logs as mandated by state and federal regulatory guidelines, policies and procedures of AAHCE.
- Administers injections, EKG's spirometry, performs phlebotomy, and renders therapeutic treatments (practice specific) as instructed by the physician.
- Demonstrates competence with insurance issues.
- Understands how to determine patient eligibility using programs such as Medicaid EVS; can consistently identify when a patient is in need of a referral and/or preauthorization; knows how to search for or add insurances in the practice management system; demonstrates the ability to properly edit a claim.
- Provides outstanding customer service. Answers and screens office calls, greets patients in a professional and timely manner; projects proper telephone etiquette; understands when it is acceptable to release patient's protected health information.
- Knowledgeable and competent using the electronic health record. Accurate, complete, and timely data input within the bounds of record access and in compliance with the processes and procedures governing the electronic health record.
- Accessing patient record information only as it directly pertains to the performance of work duties.
- Able to obtain patient vital signs and properly document them in the patient's medical record. Interviews, triages and prepares patients to facilitate smooth flow, assists providers in medical examinations, and provides other general assistance to the provider and staff
- One year of clerical/billing experience in a medical office setting.
- High School Diploma
- Experience operating multi-line phone systems, fax machines, photocopiers, PC's, credit card machines, glucometers, EKG machines and other medical equipment as required by the medical practice.
- Medical records experience strongly preferred.
- Valid driver's license required.
- If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.
- Preferred: Graduate of an accredited medical assistant training program.
- Certification from the American Association of Medical Assistants (CMA) or Registration with the American Registry of Medical Assistants (RMA)
- American Heart Association Healthcare Provider BLS
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will be or will not be exposed to blood-borne pathogens.
Physical Demands -
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.