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 Behavioral Health Care Advocate - Remote in Miami - Florida State License - MIAMI, Florida, United States

   
Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Health - Psych/Behavioral/Mental
Health - Social Work/Public Health
 
Travel: Minimal 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 889787 / Latpro-3755936 
Date posted: Sep-26-2020
State, Zip: Florida, 33101

Description

You're looking for something bigger for your career. How about inventing the future of health care? UnitedHealthcare is offering an innovative new standard for care management. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Our growth is fueling the need for highly qualified professionals to join our elite team. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Join us. Take this opportunity to start doing your life's best work.(sm)


Primary Responsibilities:
  • Utilize advanced clinical skills to engage and motivate Consumers via a recovery, health and wellness-oriented approach

  • Assist consumers and their families/caregivers with connections to appropriate psychiatric, medical, and psychosocial referrals and services

  • Identify and remove barriers to procurement, delivery, participation in and success of services

  • Provide supportive follow-up, monitoring and education as indicated

  • Partner with designated external providers, programs, entities to address the needs, gaps in care, and recovery goals of complex and high risk consumers

  • Identify and address the needs of members who are consistently high utilizers of services through case conferences and informal communications

  • Participate in standing meetings to review performance, identify areas of opportunity, and oversee course for improvements

  • Establish and foster positive relationships with medical team, participate in medical-behavioral integration activities and discussions

  • Identify high-risk, co-morbid needs of consumers

  • Accept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals, as needed

  • Contribute to treatment plan discussions; routinely attend clinical rounds and other meetings with medical partner or external entities, when applicable

  • Partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for consumers from an inpatient setting to community based services

  • Meet all contractual requirements; collaborate early and frequently with other teams in the management of cases stratified as having intensive, complex, and high-risk needs

  • Assist in the development of a relevant and consumer-specific aftercare plan

  • Comply with all policies, procedures and documentation standards in appropriate systems, tracking mechanisms and databases

  • Collaborate with providers to determine acuity of mental health concerns, barriers and progress; coordinate appropriate services


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.




Requirements

Required Qualifications:


  • Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D.,

  • Licenses must be active and unrestricted in your state of residence

  • 2+ years’ experience in a related mental health setting

  • Must live within a commutable distance of our Miami, FL office location

  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders


Preferred Qualifications:

  • Experience in an inpatient setting
  • Dual diagnosis experience with mental health and substance abuse
  • Experience in a community mental health setting
  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
  • Previous experience in a managed care environment
  • Experience with the Medicaid/Medicare population
  • Bilingual skills (fluency in Spanish/English)


UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status.  We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.


Some of the steps we’ve taken to ensure employee well-being include:

  • Transitioned our new hire training classes to be conducted virtually
  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
  • Fully cover the COVID-19 healthcare costs for our employees
  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home


You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.


What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our COVID-19 Resources Page: click here.


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.




Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job keywords: case manager, care coordination, care advocate, social worker, therapist, counselor, mental health, behavioral health, field, community mental health, managed care, substance abuse, inpatient, Medicare, Medicaid, LCSW, LMFT, LMHC, RN, registered nurse, Florida, remote, telecommute, work from home, work at home, WFH, WAH, hiring immediately



 

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