The professionals at the National Security Agency (NSA) have one common goal: to protect our nation. The mission requires a strong offense and a steadfast defense. The offense collects, processes and disseminates intelligence information derived from foreign signals for intelligence and counterintelligence purposes. The defense prevents adversaries from gaining access to sensitive classified national security information.
The Capabilities Service Center (CSC) is the Capabilities Directorate focal point for health, performance and security awareness of all Capabilities mission, business and IT infrastructure services across all network fabrics. The CSC manages a 24/7 Operation Center that is an agile, high-tech, and forward-leaning Operations Center continuously changing to keep pace with operational mission needs and customer requirements. In support of this mission, the CSC Operations Floor is comprised of numerous physical and virtual service support teams responsible for monitoring, resolving, and reporting on all enterprise capabilities incidents.
The Network Manager positions are the technical component of the CSC 24/7 Watch Floor. These critical positions are responsible for:
- Providing direct support to the Senior Capabilities Officer (SCO) in the daily management of the CSC Operations Floor at NSA Fort Meade, and as requested, at NSA Texas
- Performing as the focal point for situational awareness (performance, availability and security) and response/recovery for IT services
- Coordinating and directing recovery activities and holding service provides accountable for service restoration activities
- Overseeing all call-in procedures, ensuring they are clearly documented within the ticket and call-in database
- Tracking and documenting all scheduled outages
- Communicating and collaborating daily with Service Owners and critical partners to establish situational awareness, understand mission priorities, identify customer issues, highlight high risk changes and maintain the overall ability to operate
- Assisting as needed in troubleshooting and monitoring network issues
The ideal candidate is a customer oriented individual with a networking background who may have some experience with project and configuration management. We are looking for a candidate that has excellent problem-solving, communication and interpersonal skills who is/can:
- respond quickly and decisively
- work effectively in diverse environments
- handle multiple assignments
- balance competing demands
Pay, Benefits, & Work Schedule
On-the job training, Internal NSA courses, and external training will be made available based on the need and experience of the selectee.
This is a full-time position. These positons work the ODNI 12-hour rotating schedule, with shifts starting at 0600 and 1800.
How To Apply - External
To apply for this position, please click the 'Apply' button located at the top right of this posting. After completing the application for the first time, or reviewing previously entered information, and clicking the 'Submit' button, you will receive a confirmation email. Please ensure your spam filters are configured to accept emails from (see application details).
***PLEASE NOTE: U.S. Citizenship is required for all applicants. Reasonable accommodations provided to applicants with disabilities during the application and hiring process where appropriate. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
This position is a Defense Civilian Intelligence Personnel System (DCIPS) position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.
Please note that you may be asked a series of questions depending on the position you apply for. Your responses will be used as part of the screening process of your application and will assist in determining your eligibility for the position. Be sure to elaborate on experiences in your resume. Failure to provide the required information or providing inaccurate information will result in your application not being considered for this position. Only those applicants who meet the qualifications for the position will be contacted to begin employment processing.
Please Note: Job Posting could close earlier than the closing date due to sufficient number of applicants or position no longer available. We encourage you to apply as soon as possible.
The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority.