Job Title: Manager, Food and Nutrition Services School Operations
Office: Office of the Chief Operating Officer
Date Posted: 10/1/2020
Salary Range: 1-5 / $90,047 - $101,607
The Office of Innovation and Systems Improvement (ISI) works with the Chancellor to align resources across the organization through innovation and continuous improvement. Our goal is to initiate change and lead DC Public Schools into the highest performing school district in the nation. After engaging with over 3,000 internal and external stakeholders to help shape the future of DCPS, we are guided by the five strategic priorities of the new Capital Commitment 2017-2022 Strategic Plan:
- Promote Equity: Define, understand, and promote equity to close achievement gaps and interrupt institutional bias.
- Empower Our People: Recruit, develop, and retain a talented, caring, and diverse team.
- Educate the Whole Child: Provide rigorous, joyful, and inclusive academic and social emotional experiences for all students.
- Ensure Excellent Schools: Increase the number of high quality schools across the district by defining blended autonomies for schools and creating opportunities for innovation.
- Engage Families: Deepen partnerships with families and community.
The Office of the Chief Operating Officer (OCOO) is comprised of the Strategic School Operations, Food & Nutrition Services, School Security, Facilities, Compliance, and Attendance teams. OCOO is responsible for guiding the operations and functions for all 118 schools within the District. Our goal is for all DCPS schools to be ready on the first day of school and every day thereafter so that all principals can lead, all teachers can teach, and all students can learn.
The School Operations & Programs division provides direct, day-to-day support to all DCPS schools. This division is made of the Strategic School Operations, Food & Nutrition Services, and School Security teams.
The Manager, Food and Nutrition Services (FNS) School Operations, is responsible coordinating and reviewing and overseeing FNS operations, analyzing effectiveness, assuring compliance with all federal, state, local and District laws, codes, rules, policies and procedures. The Manager is responsible for the coaching, teaching, training, development and support of an executive-level team of operations managers in the oversight of 112 cafeterias and over 500 total employees. The Manager, FNS School Operations assists with the implementation of District-wide nutritional policies and programs and promotions and is accountable for operating compliance and excellence. Responsibilities are broad and diverse in scope and require a high degree of independent judgment and discretion.
The Manager, Food and Nutrition Services School Operations will report to the Director, Food and Nutrition Services.
Essential Duties and Responsibilities
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned.
- Assists in the oversight of required annual federal and state audits to ensure DCPS is compliant to all National School Lunch Program, Child and Adult Care Food Program, and other regulatory standards.
- Collaborates directly with food services vendor management team to increase participation and performance of DCPS food service programs by developing strategic and systemic solutions.
- Assists in planning, organizing, controlling, integrating and evaluating the work of the FNS Department, with subordinate managers; originates and files required regulatory documentation and other pertinent reporting immediately.
- Applies deep content knowledge and relevant expertise to DCPS projects and general operations; advises department management in specific area of focus and helps build competency in others.
- Develops strategy and clear, specific, and ambitious performance measures for individual projects that are easily translated into individual work goals and deliverables for other team members.
- Creates detailed timelines for each initiative; assesses and tracks project progress regularly using various computer programs and tools; drives project completion holding others accountable for responsibilities and deadlines.
- Helps manage the analysis and presentation of data and progress of data-driven initiatives for senior management team and external audiences; communicates progress to key stakeholder groups and incorporates their input.
- Anticipates, identifies, and resolves complex obstacles to success of overall program as well as specific projects.
- Interviews and surveys other colleagues and management teams to determine opportunities for improvement; researches specific issues and develops detailed recommendations and implementation plans to resolve.
- Builds relationships and liaises with various internal departments to drive collaboration and project success; interacts with and responds effectively to urgent requests from multiple internal and external DCPS stakeholders.
- Serves as a member of the FNS Senior Leadership team and helps drive the formulation and implementation of policies and strategies to meet the vision and goals of FNS, OCOO, and of DCPS.
- Manages development and implementation of strategy, policies and initiatives; strategic planning and budgeting for general operations, contracts and equipment; staff development, work assignment, performance evaluations; and improvements to FNS data tracking/analysis.
- Attends relevant external meetings and conferences to stay informed about latest research and trends; and represents the perspective and vision of DCPS and presents specific findings and project results.
- Bachelor's degree and four to six years of related work experience.
- Master's degree preferred.
- Previous exposure to or experience in the education sector and child-nutrition programs a plus.
- Familiarity with school nutrition programs in a high-volume multi-unit capacity is strongly desired.
- Proficient in technology including MS Office Suite and experience with food service Point-Of-Sale systems.
- Can articulate depth of knowledge in effective and exemplary leadership, food-service operations and controls.
- Can illustrate a pattern of job stability and upward mobility in prior organizations. Can articulate instances of project management and new program implementation.
- Can articulate best practices of multi-unit operations and organizations, and provide examples of beneficial resources and relationships in an upward path of success.
- Previous exposure to or experience in multi-unit food service required.
- Specific experience as a high-volume or multi-unit, full-service food service manager strongly preferred.
Personal Qualities of Top Candidates
- Commitment to Equity: Passionate about closing the achievement gap and ensuring that every child, regardless of background or circumstance, receives an excellent education.
- Leadership: Coaches, mentors, and challenges others to excel despite obstacles and challenging situations.
- Focus on Data-Driven Results: Relentlessly pursues the improvement of central office performance and school leadership, instruction, and operations, and is driven by a desire to produce quantifiable student achievement gains.
- Innovative Problem-Solving: Approaches work with a sense of possibility and sees challenges as opportunities for creative problem solving; takes initiative to explore issues and find potential innovative solutions.
- Adaptability: Excels in constantly changing environments and adapts flexibly in shifting projects or priorities to meet the needs of a dynamic transformation effort; comfortable with ambiguity and non-routine situations.
- Teamwork: Increases the effectiveness of surrounding teams through collaboration, constant learning and supporting others; sensitive to diversity in all its forms; respects and is committed to learning from others.
- Dependability: Does whatever it takes to consistently deliver with high quality under tight deadlines; successfully manages own projects through strong organization, detailed workplans, and balancing of multiple priorities.
- Communication and Customer Service Skills: Communicates clearly and compellingly with diverse stakeholders in both oral and written forms; anticipates and responds to customer needs in a high-quality and courteous manner.