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 Information Developer - Mayfield Heights, Ohio, United States

Job information
Posted by: Rockwell Automation 
Hiring entity type: Manufacturing 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Other
Computers - Platforms
Computers - Software Engineer
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 2714273 / Latpro-3757916 
Date posted: Oct-14-2020
State, Zip: Ohio, 44124


Position Summary:
Position Summary

This position is responsible to create technical content for end users, such as Technical Data sheets, Installation Instructions, and User Manuals. Technical content is used by end users, internal personnel, and channel partners to specify, select, operate, troubleshoot, and maintain Rockwell Automation products.
The information developer creates conceptual, reference and task-type technical content about hardware firmware and software products according to department style guides and templates. The information developer uses traditional interview and research techniques, as well as using the hardware or software product itself to gather information, obtain a customer perspective, and verify that technical content elements are complete and accurate.

The information developer is responsible for managing multiple priorities and evolving processes.

  • Works with a variety of different functions and levels of personnel in marketing, engineering, quality, and other disciplines to gather and interpret source information.
  • Ensures that information products are reviewed and approved per department standards before publication.
  • Administers technical information products through printing, language translation, distribution, and record retention as defined in departmental procedures.
  • Ensures that technical information products are developed according to department style guidelines and templates, with a global perspective, and are optimized for translation.

Basic Qualifications

  • Bachelor's Degree
  • Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications

  • Software Industry Experience
  • Bachelor's Degree in a technical or communication field, or equivalent 5 years of experience in the technical communication field
  • Completed a minimum of five years in the technical communication field, with at least two years of experience focused on creating customer-facing content for industrial equipment, electronics, or other technical subject matter.
  • Experience writing for end users that use Distributed Control Systems in Process and Batch applications.
  • Demonstrated the ability to develop technical content in a clear and concise manner and to proofread own work; must be able to present portfolio of writing samples.
  • Demonstrated ability to manipulate engineering drawings to create technical illustrations.
  • Demonstrated ability to interface with a variety of levels and functions and possesses adequate interview skills to gather information from subject matter experts.
  • Knowledge of industrial automation control, Process Control and information products preferred (control systems, software, communication networks and human interface devices) or other highly technical subject matter.
  • Familiar with concepts related to writing for a global audience, and in administering the translation process.
  • Software: Adobe FrameMaker, Acrobat, Illustrator; Microsoft Office, SharePoint (or experience with similar programs).

Requisition Number:

Business Group:
Global Sales & Marketing

Job Category:
Sales, Services, and Solutions

Relocation Eligible:

Position Type:
Full Time

No. of Positions:

Work State/City:
Mayfield Heights - Ohio

Company Overview:
Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 23,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing The Connected Enterprise to life across industrial enterprises, visit

EEO Statement:
Rockwell Automation is an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (see application details).


See job description


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