Spanish bilingual and Hispanic jobs since 1997. Diversity job fairs since 2006. employers     login   |   register - post a job
Hispanic Diversity Recruitment - best jobs for hispanic, latino & bilingual (spanish & portuguese) jobseekers
HOME
    Log me in!   |   Site Map   |   Help   
 Desktop Support Specialist (Ponce/San Juan)- PR - SAN JUAN, Puerto Rico

   
Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for Puerto Rico
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Platforms
Computers - Networks
Computers - Software Engineer
 
Travel: Minimal 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 895678 / Latpro-3758026 
Date posted: Oct-15-2020
State, Zip: Puerto Rico, Zip not provided

Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

As a Desktop Support Specialist, you will be a member of a dynamic team involved with providing technical support and issue resolution to internal and external customers, including users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts, as well as more advanced troubleshooting and support.

Primary Responsibilities:

  • Configure Tablets and Phones for end users
  • Configure and Manage Printers and Fax Machines across the enterprise
  • Remote Control end user devices to trouble shoot and remediate application or OS incidents
  • Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
  • Follow all escalation procedures according to service level agreement
  • Provide an accurate record of each call in incident management tracking tool
  • Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
  • Act as a technical resource to others to resolve problems, issues, errors or related
  • Anticipate customer needs and proactively identifies solutions
  • Plan, prioritize, organize and complete work to meet established objectives

*** ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION ***


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Requirements

Required Qualifications:

  • Associate’s Degree or equivalent professional experience 
  • 2+ years of experience with PC operating systems including Windows NT, 2000 and XP 
  • 2+ years of experience in a customer service role 
  • 2+ years of Technology Support experience 
  • Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN) 
  • Experience with MS Office (including Word, Excel and PowerPoint)
  • Bilingual (Spanish & English)
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Preferred Qualifications:

  • Bachelor's Degree or higher level of education 
  • Information Technology Certifications 
  • Microsoft Certified Systems Engineer (MCSE) 
  • Computing Technology Industry Association A+ Certification 
  • Certified Information Systems Security Professional (CISSP) 
  • Call Center experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

 
 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 
 

Job Keywords: Desktop support, PC support, IT Support, Windows support, customer service, San Juan, PR, Puerto Rico


 

UnitedHealth Group requires you to fill in their on-line form which will open in a different window.

Enter your email address and click 'Apply':
       Apply
  Prefer not to enter your email?