State of Connecticut Judicial Branch
Information Technology Analyst I
Office of the Probate Court Administrator
The State of Connecticut Judicial Branch seeks an Information Technology Analyst I for a full-time position in a dynamic work environment to perform a broad range of network, hardware and software support tasks.
The preferred candidate will possess the following experience in the specific functional areas.
Desktop Services: Diagnoses and resolves PC and desktop software needs using a variety of diagnostic tools to identify hardware and/or software issues and initiate repairs; rebuilds PCs and reconfigures user specific settings; installs new software releases of routine nature; coordinates installation, modification and maintenance of network components; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection.
Network Support: Assists in the design and implementation of routine communication networks; assists in diagnosing and resolving issues using network management systems and utilities.
Technical Help/Service Desk Analysis: Responds to calls, emails and personal requests for routine technical support; assigns, tracks, and monitors status of new and existing issues using appropriate software as necessary; acts as liaison between other technical staff, users and vendors regarding Technical Help/Service Desk requests; monitors personal computer (PC) performance.
Starting Salary $75,727 – with full State of Connecticut benefits.
Experience and Training
General Experience: Four (4) years of experience in information technology (IT), programming, systems/software development or another IT related field with a concentration in the specific area of the position being applied for.
1) College training in management information systems, computer science, electrical engineering or related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor’s degree.
2) A Master’s degree in management information systems, computer science, electrical engineering or related area may be substituted for the General Experience.
3) Relevant certification in management information systems, computer science, electrical engineering, project management or related area may be substituted for up to six (6) months of the general experience.
SPECIAL REQUIREMENT: Incumbents may be required to travel within the State in the course of their daily work.