THIS IS A SEASONAL POSITION
Join our Snohomish County Human Services Team!
Are you interested in working from home during COVID? We are looking for candidates willing to commit to a 6-month period handling phone calls, applications, and reminder notices. This is seasonal work without benefits. Office equipment is provided to the candidate that is hired.
This position will work 100% with the Energy Assistance program. We are looking for a dynamic individual who has the ability to accurately enter data into a database, able to work in a rewarding and fast-paced environment, willing to communicate by phone, through Skype and email with a very diverse population including low-income, disabled, seniors, persons with limited English and veterans. Must have the ability to redirect communications professionally and effectively when encounters disgruntled customers and is able to consistently retain program related information as expected for this position.
NOTE: Any references to Weatherization tasks or acquiring certifications in this notice are not applicable to this position.
Human Services Department Mission is to help all persons meet their basic needs and develop their potential by providing timely, effective services and building community.
The Human Services Department includes 230 diverse, friendly, and dedicated employees who benefit from outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play, and raise a family. We strive to not only provide a meaningful job, but a life-long career at Snohomish County.
To interview low income clients and establish their eligibility for grant funded energy and weatherization programs. Process necessary documents for compliance with regulations.
STATEMENT OF ESSENTIAL JOB DUTIES
- Assists clients in person and on the telephone in correctly completing forms; reviews forms for accuracy; requests additional information as needed; calculates eligibility and answers questions regarding eligibility.
- Answers telephone; respond to questions or routes calls to correct party.
- Reviews client files to ensure that all documents are signed and completed per contract compliance.
- Provides information and referral to Community Service Agencies.
- Enters information on the computer in specialized format, including application, program or financial data.
- Receives and routes incoming mail; may deliver mail to Post Office and maintain mail log.
STATEMENT OF OTHER JOB DUTIES
- Provides client training in Energy Conservation.
- Assists client in budget counseling.
- Schedules phone interviews; assists elderly, handicapped and homebound clients with their eligibility.
- Assists with appointment scheduling.
- Performs related duties as required.
One (1) year of experience in Energy/Weatherization programs performing a variety of office work, interviewing and computer experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. LIHEAP Energy Assistance Program experience preferred. Must pass job related tests.
LIHEAP Energy Assistance Program experience preferred.
A valid Washington State Driver's License is required for employment.
KNOWLEDGE AND ABILITIES
- computers, data entry and standard software programs such as Microsoft Word and Excel
- standard office practices and procedures and all related office work
- standard human service client protocol including interview techniques, client confidentiality requirements, and professional conduct
- perform mathematical computations
- communicate effectively with a diverse population
- learn and retain a complex series of rules and regulations to determine eligibility and benefits
- explain complex rules, policies and procedures in a concise easy to understand manner
- read, interpret and enter data accurately and rapidly
- maintain an organized work setting, tracking forms and applications
- work with minimum supervision in a fast paced setting meeting deadlines while coping with distractions and interruptions
- accurately follow oral and written instructions
- maintain accurate records and prepare required reports
- maintain a professional demeanor while exercising good judgment
Employees receive direction from a technical Lead Energy & Weatherization Assistant III, and supervision from a Human Services Specialist III or administrator as assigned. Objectives, priorities and goals/deadlines are established by the supervisor. Employees plan and carry out successive steps and resolve problems in accordance with instructions, policies and accepted practices.
The work is performed in the usual office environment with occasional field work when assisting clients.
Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice